Quality Recording Solutions Provide Very Best Suggestions About Telephone Recorders In Murfreesboro, Tennessee
Our main mission right here at Quality Recording Solutions is to offer a more secure community for everyone and to provide support to public safety professionals. We want to do all these with the use of individualized and friendly services and all of it'll be feasible with our updated, affordable and trusted voice and data recording solutions meant for public safety and support businesses situated in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we've got everything that the companies in Macon, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation is always focused on its core values and its devotion to family values. They always see the tough work and work balance for the employees since they know that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization is on the culture and personal relationships with clients. We can offer you the best technical and individualized customer service and do what we can. We are going to always keep our growth deliberate and focused and we will concentrate on the quality of the services as well. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is presently supporting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
You may check your site to understand more about this. We have products and services included there.
We are also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of assistance that John commonly says is: take care of your clients or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of our customers and he is also the one that manages our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could provide the requirements of the buyers all enough time.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the company.
He is a terrific multi-tasker and he may also keep our technology up-to-date and be sure that everything will run effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that the playback of a call may help somebody.
The merchandise:
Eventide
If you'd like to find an easy to use recording solution that's secure and trustworthy, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are very easy to use if you can use MediaWorks software and they're accessible on the web or through your desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to be sure that they can meet the demands of buyers. If you would like to find out more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that may enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You'll be able to get into it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even allow you to organize groups of linked calls to saved incidents. Every incident can always be managed on a focused tab along with its own graphical timeline view. This will enable you to deal with different incidents in one screen.
If the additional calls are already located, they'll be copied right away through an existing incident and allow you to build-up a complete set of relevant media or calls. To make sure that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units will be installed. We also have the best engineers that take pride in their fantastic service and product installation in Dothan, AL.
We also have service departments that are ready to deal with your system along with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you could have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Montgomery, AL to suit the needs of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that will fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you could expect software improvements and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring will also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can permit you to offer complimentary web training during the warranty period to be sure that the team would have the knowledge to use the software. We're going to want you to enjoy the experience with the merchandise so we will do everything to be sure that you are going to be confident when you are using the tools. We are going to make certain that we will offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We can also provide reconditioned systems that were actually refurbished to the original performance specifications. You need to call us right now to learn more.