QRS (Quality Recording Solutions) Give Professional Hints On Telephone Recorders In Columbus, Georgia
Our primary mission here at Quality Recording Solutions is to offer a much safer community for everyone and to give support to public safety experts. We will do all these through the usage of personalized and friendly services and it will be feasible with our updated, reliable and inexpensive voice and data recording samples for public safety and support companies in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we've got everything that the companies in Tallahassee, FL.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The corporation has maintained all its core values and provided work balance for all its employees.
This is the principal reason why the organization has been flouring for all these years. We understand that looking after a happy and fulfilled team of specialists can lead to better quality service and customer relations. We've got more than forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the business begins on the culture and personal relationships with the clientele. We can offer unparalleled technical and individualized customer service while we provide what we do. We always kept our growth focused and intentional and we focus on quality above all else.
We have been offering an incredible product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support and parts for more than 7 years.
You'll be able to confirm our website to understand more about us and our services and products. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're presently giving services to various companies situated in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to offer terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the needs of the clients.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better since you would discover more about the needs and wants of people.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the corporation.
He is an excellent multi-tasker and he could also keep our technology updated and make certain that everything will run properly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work since he recognizes that he may help other people.
The merchandise:
Eventide
If you'd like an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are incredibly simple to use through the help of MediaWorks software and you could even access them on the net or through a desktop application, which could make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software consistently and they do this regularly to ensure that they can meet the demands of customers. If you want to find out more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could permit you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will certainly be managed through a dedicated tab along with its graphical timeline view. This will certainly be a great way to control different incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and enable you to build a complete set of related media or calls. If you would like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always dedicated to the merchandise that we supply and also your personal experience as clients. It's very important to fulfill our customers and we're going to do everything to make certain that you will be pleased and your units can be effectively installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Rome, GA.
The service department will absolutely be prepared to handle the system together with the professional expertise that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you are going to have a specialist system.
Service
Quality recording samples will offer multiple service agreements in Birmingham, AL to help suit the requirements of the agency. Our typical offerings will commonly fall into 3 categories, but we can create custom maintenance plans that will fit the requirements of the clients.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor would be included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be some software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software updates will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training through the warranty period to make sure that the team may have the knowledge in using the software. We definitely want you to enjoy using our products so we're going to ensure that you would be confident in using these tools. We will offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the procedure and learn the features of the software. Our main goal is to help you use the product without difficulty and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their voice logger as technology ages. You may also call us to find out more about this.