Quality Recording Solutions Offer You Very Best Suggestions On Eventide Recorders In Meridian, MS
Our primary mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety specialists. We want to do these with the help of individualized and friendly services. All of these could be possible with our updated, dependable and affordable voice and data recordings for public safety and support companies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we absolutely have the best equipment to handle and provide the demands of businesses in Tallahassee, FL.
The History And Culture Of The corporation
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The organization has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the organization has flourished due to these values. We all know that to be able to offer better quality service and customer relations, we need to have a happy and fulfilled team of experts. We have more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business starts on the culture and personal relationships with the consumers. We will offer unparalleled technical and customized customer service while we do what we do well. We have always kept our growth targeted and intentional and we're always centering on quality above all else.
We have been giving a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for a minimum of 7 years for all our products.
You can have a look at our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We serve different businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring a lot of things on the table that can encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the customers to the best of his ability and he always deals with our team to make certain that everything will be appropriately implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the needs of the consumers and provide them with the best products and services.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the corporation.
He is an incredible multi-tasker and he may also keep our technology up to date and make sure that everything will run appropriately. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work as he understands that the playback of a call can help somebody.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and reliable? You don't have to go elsewhere as the Eventide recording solutions is what you need.
These recorders are really simple to use through the aid of MediaWorks software that you may access over the internet or a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continuously improving their software frequently to ensure that they can meet the demands of the consumers. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You may absolutely talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You may access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of linked calls on the saved incidents since every incident will undoubtedly be managed through a committed tab together with its graphical timeline view. This will undoubtedly be a great method to control different incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to construct a complete set of appropriate media or calls. If you want to have an easier time, the incidents might be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to guarantee that you would be pleased and your units can be installed. We also have the best engineers that take pride in their great service and product installation in Vicksburg, MS.
We also have service departments which are prepared to handle your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Pensacola, FL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor can be included. Also, you may expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be some software improvements included as well as remote monitoring. With this plan, a service charge will be incurred for on-site service and the buyers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring could be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to give web training through the warranty period to be sure that you and your team would know the way to use your software.
We will always want you to enjoy the experience with the merchandise that we are providing so we're going to do what we can to be sure that you could be confident in using these tools and make it an asset for your agency.
To make this probable, we can provide you with on-site training at enough time of the installation and we're going to offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We also offer reconditioned systems which are refurbished to the main performance specifications. You may call us to find out more about this.