Quality Recording Solutions Offer Us Professional Tips About Telephone Recorders In Meridian, Mississippi
Our mission here at Quality Recording Solutions is to help make the neighborhoods a more secure place, support the public safety professionals and to accomplish all of this through customized and friendly services. We can make it feasible by providing up-to-date, trusted, inexpensive and efficient voice and data recordings to all the public safety and support companies found at the Southeast.
We've got a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you can already anticipate that we've got everything to offer the demands of companies in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The organization has long been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees since they realize that looking after a happy and satisfied team of experts can offer them with better service quality and customer relations. We've got more than forty years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with clients. We can provide the best personalized and technical customer service while doing what we can do. We always keep our growth concentrated and intentional and we can concentrate on the quality of the services. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for no less than 7 years.
You could check your site to understand more about this. Our services and products are all there so you can check it out.
We're also recognized to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We provide services to several agencies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring lots of things on the table that will encourage the team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is dedicated to meet the demands of the customers to the best of his ability and he always handles our team to ensure that everything can be appropriately implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the buyers and provide them with the best services and products.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already knows that a playback might help somebody else.
The Products:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are very simple to use through the help of MediaWorks software and you may even access them on the net or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide could be able to improve their software constantly and they can always do this regularly to be sure that they'll meet the demands of customers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. If you need a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You can access this through your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may even allow you to organize groups of associated calls to saved incidents. Every incident can then be managed on a devoted tab along with its very own graphical timeline view. This can enable you to handle multiple incidents in one screen.
If the additional calls are already located, they're going to be copied right away through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it will be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the items that we are delivering and also the personal experience as buyers. It is vitally important to fulfill our clientele and we're going to do everything to ensure that you will be pleased and your units could be correctly installed. We have skilled field engineers that takes pride in their speedy service and product installation in Rome, GA.
The service department will absolutely be prepared to manage the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Tupelo, MS to suit the demands of the agency. Our offerings will normally fall into 3 categories, but we can offer custom maintenance plans which will fit the requirements of the consumers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you could anticipate that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. You need to realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You will not have to think about the parts and labor because they are included.
Training
Quality Recording Solutions can offer complimentary web training over the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we're going to guarantee that you will be confident to use these tools. We will offer on-site training at enough time of installation and offer web-training through the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team can be guided in the procedure and find out about the features of the software. Our goal is for you to use the product feeling at ease and you entirely understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of voice loggers as technology ages. You can call us to learn more about this.