Quality Recording Solutions Give Very Best Help On Radio Recorders In Meridian, Mississippi
Our main mission right here at Quality Recording Solutions is to offer a more secure community for everybody and to give support to public safety professionals. We are going to do all these through the usage of individualized and friendly services and it's going to be feasible with our up to date, trustworthy and inexpensive voice and data recording samples for public safety and support agencies in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may expect that we already have the tools to handle businesses in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of professionals can give them higher quality service and customer relations so they have always been centering on this aspect.
We have more than forty years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the company begins on the culture and personal relationships with customers. We can certainly offer unparalleled technical and individualized customer service while we're doing what we do. We always kept our growth intentional and concentrated and we are concentrating on quality. We have been offering an excellent product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the items for 7 years.
You could always check our website to know more about us, our services and products. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our giveaways and contributions to festivities.
Service Location
We provide services to various companies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John unquestionably leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is very dedicated to meet the requirements of the buyers with the best ability that he can muster and he deals with our team to make certain that everything will be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the requirements of our consumers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology could be updated and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he understands that the a playback of a call can certainly help someone else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and trustworthy? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use over the help of MediaWorks software and you could also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve continually frequently to ensure that they are going to meet the demands of the customers. When you need to learn more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. If you would like to have a live demo of the product, you can call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This may enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to the NexLog Recorder. You are going to be able to access it over the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay swiftly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may also enable you to organize groups of related calls into saved incidents. Every incident can invariably be managed on a committed tab together with its own graphical timeline view. This may permit you to handle different incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To make sure that it is going to be easier in the foreseeable future, incidents can be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as consumers. We pay attention to your satisfaction and we will do everything to ensure that you'd be pleased and your units will be installed. We also have skilled engineers that take pride in their great service and product installation in Tuscaloosa, AL.
We even have service departments that are ready to take care of your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to be sure that you may have a specialist system.
Service
Quality Recording Solutions can offer multiples of service agreements in Birmingham, AL to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You must also expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be paying for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring will be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to make certain that the team would have the knowledge to make use of the software. We're going to want you to enjoy the experience with the products so we're going to do everything to ensure that you are going to be confident when you are using the tools. We are going to also make sure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and your team can be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We can even offer you reconditioned systems that were refurbished to the main performance specifications. You should call us at this time to learn more.