Quality Recording Solutions Provide Very Best Hints About 911 Recorders In Montgomery, AL
Our mission here at Quality Recording Solutions is to help to make the neighborhoods a more secure place, support the public safety experts and to achieve all of this through customized and friendly services. We can make this feasible by giving updated, inexpensive, effective and reliable voice and data recording solutions to public safety and support businesses in the Southeast.
We have a lot of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you can already expect that we've got everything to give the needs of agencies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They understand that taking care of a satisfied team of experts can offer better quality service and customer relations.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will surely know us.
The value of the organization actually begins on the culture and personal relationships with the consumers. We are going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth concentrated and deliberate and we're going to be centering on quality. We have been offering a great product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS is also helping legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the merchandise for 7 years.
You may always check our website to know more about us, our services and products. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are currently supplying services to several agencies located in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We are absolutely eager to give fantastic quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John absolutely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the needs of the clients with the best ability that he can muster and he manages our team to ensure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the customers and offer them with the best services and products.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is a multi-tasker and he always guarantees that our technology could be updated and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he understands that the a playback of a call can certainly help someone else.
The items:
Eventide
If you would like to locate an simple to use recording solution that is secure and trustworthy, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are very easy to use if you can use MediaWorks software and they're accessible on the web or through your desktop application, which may make the Eventide recorder more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide could be able to boost their software consistently and they could always do this regularly to make certain that they'll meet the demands of buyers. If you want to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You may speak with us if you would like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also enable you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software could also enable you to organize groups of connected calls into saved incidents. Every incident would actually be available for management on a committed tab along with a graphical timeline view. This can allow you to deal with different incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and allow you to build-up a complete set of relevant media or calls. To make sure that it's going to be easier in the future, incidents may be remotely saved on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience as buyers. We always pay attention to your satisfaction and we will do the best that we can to be sure that you'll be pleased with the units.
We have skilled engineers that are very professional and they provide fantastic service and product installation in Waycross, GA.
We've got service departments that are already ready to take care of the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you could have a specialist system.
Service
Quality recording solutions can provide multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our offers usually fall into 3 groups, but we could make custom maintenance plans based on your needs.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software updates and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement will be a full extension of the first year warranty. It indicates that it'll cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to permit you to provide complimentary web training during the warranty period to be sure that the team could be knowledgeable to make use of the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to ensure that you're confident in using the tools. We are going to make sure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Throughout the sessions, you and the team can be guided step by step on the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We could also offer reconditioned systems that were actually refurbished to the main performance specifications. You could call us to understand more about this.