Quality Recording Solutions Give Us Very Best Recommends About Voice Loggers In Chattanooga, TN
Our primary mission here at Quality Recording Solutions is to provide a safer community for everybody and to offer support to public safety specialists. We want to do all these with the usage of personalized and friendly services and all of it is going to be possible with our up-to-date, inexpensive and reliable voice and data recording solutions meant for public safety and support agencies situated in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we've got everything that the businesses in Columbus, GA.
History And Culture Of The business
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The company is always focused on its core values and its devotion to family values. They always see the hard work and work balance for the employees since they know that having a happy and satisfied team of professionals can offer better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation will invariably be on the culture and personal relationships with the clients. We can offer the best technical and customized customer service and do what we do best. We always keep our growth focused and deliberate and we can focus on the quality of the services. We've got been providing a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you'd like to find out more about this, you may check our website. Our products and services could also be found there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of special gifts and contributions to festivities.
Service Location
We're supplying services to different agencies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to give you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is committed to his work and he offers the demands of the customers. He is also the one that guarantees that everything could be properly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would discover more about the needs and wants of folks.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology updated and ensure that they're running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work as he understands that the playback of a call will help somebody.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and dependable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are really simple to use through the help of the MediaWorks software and it is going to be accessible through the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software regularly to help meet the demands of the buyers and at QRS keep the system updated.
To learn more about MediaWorks, you could read it on the MediaWorks tab to understand about the capabilities of this software. You can call us nowadays if you want to set up a live demo of the product and we're going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may certainly allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You can access this through the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software can even enable you to organize groups of connected calls to saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This may allow you to deal with different incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of related media or calls. To ensure that it will be easier in the future, incidents may be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we deliver and also the personal experience as customers. We always consider your satisfaction more than anything and we're going to do anything to make sure that you'll be pleased with our products.
We certainly have the best and the most skilled engineers which could provide fantastic service and product installation in Waycross, GA.
We have service departments which are already prepared to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to guarantee that you are going to have a professional system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Montgomery, AL to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that could fit your needs.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You should also anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included and remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the consumers would pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to provide web training throughout the warranty period to make certain that you and your team would know how you can use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to make sure that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this possible, we can provide you with on-site training at enough time of the installation and we will provide web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team will be guided over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the customers to help maintain the performance of their voice recorder as technology ages. To know more about this, you could call us directly.