Quality Recording Solutions Offer Top Suggestions About Eventide Recorders In Jacksonville, Florida
Our primary mission at Quality Recording Solutions is to give a much safer community for everybody and to also support public safety experts. We want to do all these with the usage of customized and friendly services and all of it's going to be feasible with our updated, affordable and dependable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we have everything that the companies in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and also work balance of their employees. They understand that taking care of a fulfilled team of professionals will offer better quality service and customer relations.
We have over 4 decades of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization actually starts on the culture and personal relationships with customers. We can unquestionably offer unparalleled technical and personalized customer service while we are doing what we do. We always kept everything focused and intentional and we focus on quality. We've got been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You can have a look at our website to understand more about us, our product and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are providing services to different businesses situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought lots of things on the table that will encourage his team members.
His favorite advice is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the needs of consumers and he also handles our team to make certain that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could offer the needs of the buyers all enough time.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work because he sees that a playback of a call may help somebody else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both dependable and secure, you do not have to go anywhere else because Eventide recordings will help you. These recorders are really easy to use with the help of MediaWorks software and you may access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to make certain that they can meet the demands of customers. If you want to learn more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You are going to be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it'll include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls with regards to the saved incidents. The incidents could be managed with a dedicated tab together with a graphical timeline view. This can allow you to deal with multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of relevant calls or media.
If you'd like to be sure that it's going to be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of consumers. We consider your satisfaction more than anything else and we will do everything to be sure that you will be pleased and your units will be installed.
We've got skilled engineers which are very professional and they provide terrific service and product installation in Lake City, FL.
We currently have service departments which are prepared to handle the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have an expert system.
Service
Quality recordings can offer multiple service agreements in Biloxi, MS to help suit the requirements of the agency. Our offerings commonly fall into 3 different categories, but we are going to be able to create a custom maintenance plan that will fit your needs.
Standard
The normal service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There would be some software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer can have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will offer you with the best web training through the warranty period. This can ensure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to be sure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we might make sure that we will provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We could also provide reconditioned systems that were actually refurbished to the original performance specifications. To know more about this, call us today.