QRS (Quality Recording Solutions) Provide You Good Tips On Telephone Recorders In Meridian, MS
Our primary mission at Quality Recording Solutions is to give a more secure community for everybody and to also support public safety specialists. We wish to do all these with the use of customized and friendly services and all of it will be possible with our up-to-date, affordable and trusted voice and data recording samples meant for public safety and support businesses situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we already have the tools to take care of organizations in Macon, GA.
History And Culture Of The business
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation has long been centered on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees because they realize that having a happy and fulfilled team of specialists can offer better service quality as well as customer relations. We've got more than 40 years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation is actually on the culture and personal relationships with our customers. We may offer the best customized and technical customer service while doing what we can do. We are going to always keep our growth intentional and targeted and we're going to focus on the quality of the services as well. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for a minimum of 7 years.
You can check your website to learn more about this. Our products and services are all there so you could check it out.
We are also known to give back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and giveaways.
Service Area
We're serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John certainly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your customers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in providing the demands of consumers and he also manages our team to make certain that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide fantastic services to consumers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work since he sees that a playback of a call can help someone else.
Our Products:
Eventide
Do you wish to seek out a secure, trustworthy and easy to use recording solution? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are extremely simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To learn more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You could call us these days if you'd like to set up a live demo of the product and we're going to show you what it can do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls with regards to the saved incidents. All incidents may be managed with a focused tab along with a graphical timeline view. This can allow you to deal with multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you want to make certain that it will be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our consumers. We always pay attention to your satisfaction and we will do the best that we can to ensure that you will be pleased with the units.
We have the best engineers which could offer terrific service and product installation in Mobile, AL.
We have service departments which are already prepared to take care of the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you can get an expert system.
Service
Quality Recording Solutions can offer the multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings will normally fall into 3 classes, but we can provide custom maintenance plans which will fit the requirements of the customers.
Regular
The normal agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This service agreement will definitely cover remote support and offer access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will unquestionably be available and 24/7 monitoring. You won't have to think about the parts and labor since they are included.
Training
Quality Recording Solution will provide you with the best web training through the warranty period. This will be sure that you and your team may use the software to its full potential.
We are going to always want you to enjoy the experience with the products that we're giving so we are going to do what we can to be sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at enough time of the installation and we may also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their telephone recorder as technology ages. To learn more about this, you can call us directly.