Quality Recording Solutions Offer Very Best Suggestions On Voice Loggers In Biloxi, Mississippi
Our principal mission right here at Quality Recording Solutions is to provide a safer community for everyone and to offer support to public safety specialists. We wish to do all these with the use of personalized and friendly services and all of it'll be probable with our updated, affordable and dependable voice and data recording samples meant for public safety and support companies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the businesses in Albany, GA.
History And Culture Of The organization
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The organization is always centered on its core values and its devotion to family values. They always see the difficult work and work balance for the employees because they know that having a happy and fulfilled team of experts can offer better service quality as well as customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with clientele. We can provide the best technical and individualized customer service and do what we do best. We're going to always keep our growth deliberate and concentrated and we are going to focus on the quality of the services as well. We've got been providing a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you would like to learn more about this, you may always check our website. We have products and services included there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We are serving several agencies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is dedicated to meet the demands of the clients to the best of his ability and he always deals with our team to make certain that everything will be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the buyers and offer them with the best products and services.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he understands that the a playback of a call can definitely help someone else.
The Products:
Eventide
If you'd like to locate an easy to use recording solution that's secure and reliable, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are really easy to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is currently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continuously and they can do this on a regular basis to make sure that they could meet the demands of the customers. If you want to know more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. You could speak with us if you would like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would enable you to connect your NexLog Recorder. You could access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a fantastic help to organize groups of associated calls on the saved incidents because every incident can be managed through a focused tab along with its graphical timeline view. This may be a good strategy to control multiple incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and enable you to build a complete set of relevant media or calls. If you would like this make this easier, incidents can be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as clients. We always consider your satisfaction more than anything and we will do anything to make certain that you would be pleased with our products.
We've got skilled engineers which are very professional and they provide terrific service and product installation in Valdosta, GA.
We've got service departments which are already ready to manage the system along with the professional knowledge of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Tupelo, MS to help suit the needs of the agency. Our offerings typically fall into 3 different categories, but we are going to be able to create a custom maintenance plan that could fit your needs.
Normal
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer may have to pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it'll cover the service and full access to the help desk 24 hours a day and 7 days weekly. The Software updates could be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can permit you to provide complimentary web training during the warranty period to ensure that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the items so we're going to make certain that you're confident in using the tools. We will also make certain that we may offer on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You can call us to understand more about this.