Quality Recording Solutions Offer Us Very Best Hints On Call Loggers In Augusta, Georgia
Our primary mission at Quality Recording Solutions is to give a more secure community for everybody and to also support public safety professionals. We're going to do all these through the usage of customized and friendly services and it'll be probable with our updated, trusted and affordable voice and data recordings for public safety and support organizations in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could anticipate that we already have the tools to deal with agencies in Tallahassee, FL.
The History And Culture Of The company
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the reason why the organization has long been flourishing over the years. We all know that looking after a happy and satisfied team of experts may result in better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business will actually start on the culture and personal relationships with the clientele. We can offer unparalleled technical and customized customer service while we provide what we do. We will always keep our growth concentrated and intentional and we're going to also focus on quality.
We have been offering a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the current products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support and parts for longer than 7 years.
You may always check our website to understand more about us and our services and products. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are currently supplying services to different agencies positioned in Georgia and Alabama and we are continuously expanding towards Florida, Tennessee and Mississippi. We are certainly eager to provide wonderful quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of assistance that John normally says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is devoted to his work and he offers the needs of the clients. He is also the one that guarantees that everything will be correctly implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they could provide the needs of the buyers at all times.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can unquestionably help somebody else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and reputable? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you may also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continuously frequently to ensure that they can meet the demands of the clients. When you need to find out more about MediaWorks, you could read this on the MediaWorks tab to understand its features. If you'd like to have a live demo of the product, you could call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could permit you to connect to your NexLog Recorder. You are going to be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even allow you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of connected calls on the saved incidents because every incident can be managed through a committed tab along with its graphical timeline view. This will enable you to manage multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you want to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the items that we are delivering and also the personal experience as consumers. It's very important to satisfy our clientele and we will do everything to ensure that you are going to be pleased and your units will be effectively installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Gainesville, FL.
The service department will definitely be prepared to manage the system together with the professional knowledge that our team has to offer. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you'll have an expert system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Huntsville, AL to suit the needs of the agency. Our offerings typically fall into 3 groups, but we may offer custom maintenance plans that may fit the requirements of customers.
Standard
The normal agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you may expect that there will be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You need to know that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates will unquestionably be accessible and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This will make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to make certain that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at the time of the installation and we could also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We could also offer reconditioned systems that were actually refurbished to the main performance specifications. You must call us today to learn more.