Quality Recording Solutions Give You Professional Suggestions On Voice Recorders In Knoxville, Tennessee
Our mission here in Quality Recording Solutions is to make the towns a more secure place, provide support to the public safety specialists and to achieve these over the best services probable. We may make it probable by giving you inexpensive, effective, updates and reliable voice and data recording solutions to public safety and also support companies in the Southeast.
We have lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may expect that we've got the proper equipment to provide the requirements of any agencies in Jacksonville, FL.
The History And Culture Of The company
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The business has always maintained its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the principal explanation why the company has been flouring for all these years. We understand the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the business starts on the culture and personal relationships with the clientele. We may offer unparalleled technical and customized customer service while we provide what we do. We have always kept our growth focused and intentional and we're always centering on quality more than anything else.
We have been providing a terrific product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for longer than 7 years.
You can take a look at our website to understand more about us, our product and the services that we offer. We could also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving different businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John definitely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the clients.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they can provide the demands of the consumers at all times.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running properly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already sees that a playback might help somebody else.
The Products:
Eventide
When you need an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recording solutions may help you. These recorders are extremely simple to use over the help of MediaWorks software and you could even access them on the web or through a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software constantly and they could do this regularly to be sure that they can meet the demands of the consumers. If you would like to find out more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You may speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may allow the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly allow you to make quick call replay and browsing and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. All incidents might be managed with a dedicated tab together with a graphical timeline view. This can enable you to manage multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you'd like to make sure that it is going to be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the merchandise that we deliver and the personal experience as consumers. Your satisfaction is always essential to us and we're going to do everything to be sure that you will be pleased and your units could be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system along with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have an expert system.
Service
Quality recordings may offer multiple service agreements in Tupelo, MS to help suit the requirements of the agency. Our offerings normally fall into 3 different categories, but we're going to be able to create a custom maintenance plan that may fit your needs.
Normal
The standard service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You may expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There would be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer can have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The Software updates can be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may offer complimentary web training through the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we will guarantee that you'll be confident to make use of these tools. We will offer on-site training at enough time of installation and offer web-training over the 1st year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you fully know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We can also provide reconditioned systems that were actually refurbished to the main performance specifications. You can call us to understand more about this.