QRS (Quality Recording Solutions) Provide Reliable Tips On Radio Recorders In Chattanooga, Tennessee
Our principal mission at Quality Recording Solutions is to help provide a much safer community for all and to support public safety professionals. We want to do these over the help of customized and friendly services. All of these could be possible with our up to date, trusted and inexpensive voice and data recording solutions for public safety and support businesses in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to deal with and offer the requirements of businesses in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They understand that nurturing a satisfied team of specialists will offer better quality service and customer relations.
We have over 40 years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with the customers. We can undoubtedly offer unparalleled technical and individualized customer service while we're doing what we do. We always keep our growth focused and intentional and we're going to be focusing on quality. We have been giving a fantastic product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You have to check our website to learn more about us, the merchandise that we offer and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We're giving services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our terrific quality products and services to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to manage customer experience from the initial planning and also creates surveys to installation and training. He is very dedicated to what he is doing and he provide the needs of the consumers and also the one who manages our team to make sure that everything will be implemented properly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would find out about the needs and wants of folks.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is reliable and he is recognized to inspire others through his work because he knows that a playback of a call may help someone else.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trustworthy? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are easy to use through the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continuously improving their software frequently to be sure that they can meet the demands of the buyers. If you want to learn more about MediaWorks, you could always read it on the MediaWorks tab to know about its capabilities. If you want to have a live demo of the product, you could call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service that could enable other NG911 to deposit and obtain data like geo-location and call routing logs. This may allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You may access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of associated calls. Every incident could be managed through a devoted tab along with its graphical timeline view. This will allow you to control multiple incidents in just one screen. When the additional calls are located, they will be copied in an existing incident and enable you to create a complete set of related calls or media.
If you want to make certain that it will be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always dedicated to the products that we supply and also your personal experience as consumers. Your satisfaction is always important to us and we will do everything to be sure that you will be pleased and your units can be installed properly. We also have skilled field engineers which are proud of their speedy service and product installation in Athens, GA.
The service department will definitely be prepared to take care of the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with an expert system.
Service
Quality Recording Solutions can offer the multiple service agreements in Knoxville, TN to suit the demands of the agency. Our offerings will usually fall into 3 categories, but we can provide custom maintenance plans that can fit the demands of the clients.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You need to know that software updates and remote monitoring are included. With this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You will not have to think about the parts and labor because they are included.
Training
Quality Recording Solution will provide you with the best web training over the warranty period. This can ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to be sure that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this possible, we will offer you with on-site training at enough time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You can also call us to learn more about this.