Quality Recording Solutions Offer Very Best Recommends On Telephone And Radio Loggers In Birmingham, AL
Our principal mission right here at Quality Recording Solutions is to offer a safer community for everybody and to offer support to public safety experts. We will do all these through the use of individualized and friendly services and it'll be probable with our up-to-date, trustworthy and inexpensive voice and data recording samples for public safety and support businesses in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we've got everything that the businesses in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation has long been centered on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees because they realize that having a happy and fulfilled team of professionals will offer better service quality as well as customer relations. We already have over 4 decades of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we are.
The value of the corporation is on the culture and personal relationships with clients. We can provide the best individualized and technical customer service while doing what we can do. We're going to always keep our growth intentional and focused and we're going to concentrate on the quality of the services as well. We have been providing a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is presently supporting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you want to learn more about this, you could check our website. Our products and services may also be found there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table that will encourage the team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the needs of the customers. He is also the one that guarantees that everything can be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of people.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is an incredible multi-tasker and he might also keep our technology up-to-date and be sure that everything will run appropriately. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work because he sees that he may help other individuals.
The Products:
Eventide
Do you would like to seek out an easy to use recording solution that's both reliable and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really simple to use over the aid of MediaWorks software that you can access on the internet or a desktop application, which may make the Eventide recorder more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve continually regularly to be sure that they are going to meet the demands of the consumers. If you need to learn more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You can surely talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You can access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even permit you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a fantastic help to organize groups of related calls on the saved incidents because every incident will be managed through a devoted tab together with its graphical timeline view. This will certainly be a fantastic strategy to control different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to create a complete set of related calls or media. If you would like to have an easier time, the incidents can be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as consumers. We pay attention to your satisfaction and we are going to do everything to ensure that you'll be pleased and your units will be installed. We also have skilled engineers that take pride in their great service and product installation in Rome, GA.
We also have service departments that are ready to manage your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you are going to have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Birmingham, AL to help suit the demands of the agency. Our typical offerings will generally fall into 3 classes, but we can create custom maintenance plans that would fit the requirements of the clients.
Regular
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it'll cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to give complimentary web training through the warranty period to make sure that your team will have the knowledge to make use of the software. We always want you to enjoy this experience with the merchandise so we're going to do everything to ensure that you're confident in using the tools. We're going to make certain that we can offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their telephone recorder as technology ages. To understand more about this, you could call us directly.