QRS (Quality Recording Solutions) Provide Top Guidance About Radio Recorders In Tupelo, MS
Our mission right here at Quality Recording Solutions is to help to make the communities a safer place, aid the public safety professionals and to accomplish all this through personalized and friendly services. We can make it feasible by offering updated, dependable, affordable and efficient voice and data recordings to all the public safety and support businesses found at the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you could expect that we've got everything that you should provide the needs of organizations in Tallahassee, FL.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The corporation has long been focused on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees because they realize that having a happy and fulfilled team of professionals will offer better service quality as well as customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the corporation will always be on the culture and personal relationships with the customers. We can offer the best technical and customized customer service and do what we do best. We always keep our growth targeted and deliberate and we can focus on the quality of the services. We have been supplying a fantastic product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you want to find out more about this, you can always check our website. Our products and services can also be found there.
We're also known to give back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by strategy for contributions and giveaways.
Service Location
We're currently providing services to different companies positioned in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We're very eager to provide our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very dedicated to what he is doing and he offer the needs of the clients and also the one who handles our team to ensure that everything can be implemented effectively.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time as he can effortlessly know and offer the demands of the buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he sees that the a playback of a call can absolutely help someone else.
Our Products:
Eventide
Do you want to find a recording solution that's simple to use, secure and trustworthy? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software frequently to help meet the demands of the consumers and at QRS keep the system up-to-date.
To learn more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we will show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also get data like geo-location and call routing logs. This can permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of associated calls with regards to the saved incidents. The incidents would be managed with a devoted tab together with a graphical timeline view. This can enable you to control multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you would like to make sure that it is going to be easier, incidents may be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the items that we're delivering and also the personal experience as customers. It's important to meet our consumers and we are going to do our best to do everything to ensure that you'd be pleased and your units could be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Gainesville, FL.
The service department is prepared to take care of your system together with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you will have an expert system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Knoxville, TN to suit the demands of the agency. Our offerings often fall into 3 categories, but we can provide custom maintenance plans which will fit the needs of clients.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software updates and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and provide access to the help desk. There may also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software improvements will unquestionably be accessible and 24/7 monitoring. You will not need to consider the parts and labor since they are all included.
Training
Quality Recording Solutions can also provide complimentary web training through the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to ensure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we could make sure that we are going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We also provide reconditioned systems that are refurbished to the main performance specifications. You must call us at this time to learn more.