QRS (Quality Recording Solutions) Give Very Best Ideas On Telephone Recorders In Jacksonville, Florida
Our mission here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety professionals. We wish to do these through the help of personalized and friendly services. All of these will be feasible through our up-to-date, reliable and affordable voice and data recordings for all the public safety and support agencies located at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to take care of and provide the requirements of agencies in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has preserved all its core values and provided work balance for all its employees.
This is the explanation why the corporation has always been flourishing over the years. We know the taking care of a fulfilled and happy team of specialists can bring better quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the corporation will actually begin on the culture and personal relationships with the customers. We can undoubtedly provide unparalleled technical and personalized customer service while we're giving what we do. We will always keep our growth focused and intentional and we're going to also concentrate on quality.
We have been providing a fantastic product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS is also helping legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for longer than 7 years.
You'll be able to confirm our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are providing our services to various companies situated in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're certainly excited to provide terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is committed to meet the demands of the clients to the best of his ability and he always manages our team to ensure that everything can be effectively implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the requirements of the consumers and provide them with the best services and products.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the corporation.
He is a terrific multi-tasker and he might also keep our technology updated and ensure that everything will run appropriately. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he recognizes that he can help other people.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and trustworthy? You don't have to look anywhere else since Eventide recording solutions is what you need.
These recorders are extremely simple to use over the MediaWorks software and it can be accessed over the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you could always read it on the MediaWorks tab to find out about the capabilities of this software. You could contact us if you want to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You are going to be able to gain access to it over the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may even allow you to organize groups of linked calls to saved incidents. Every incident can invariably be managed on a devoted tab together with its own graphical timeline view. This will enable you to deal with different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To make sure that it's going to be easier in the future, incidents can be remotely saved on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the items that we are delivering and also the personal experience as customers. It is really important to fulfill our clients and we will do everything to make sure that you will be pleased and your units will be properly installed. We have skilled field engineers that takes pride in their speedy service and product installation in Tuscaloosa, AL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you will be equipped with a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Jackson, MS to help suit the needs of the agency. Our typical offerings will normally fall into 3 categories, but we can create custom maintenance plans that may fit the demands of the clients.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You could anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software updates and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can provide complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We unquestionably want you to enjoy using our products so we are going to make certain that you'll be confident in using these tools. We are going to offer you with on-site training at the time of installation and offer web-training over the first-year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you totally know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice logger as technology ages. We also provide reconditioned systems which are refurbished to the main performance specifications. To understand more about this, call us right now.