Quality Recording Solutions Give Best Ideas About Radio Recorders In Birmingham, Alabama
Our primary mission at Quality Recording Solutions is to give a much safer community for everybody and to also support public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it's going to be probable with our up to date, affordable and trusted voice and data recording samples meant for public safety and support organizations situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we've got everything that the agencies in Cookeville, TN.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization has maintained all its core values and provided work balance for all its employees.
This is the main explanation why the organization has been flouring for all these years. We understand the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the company begins on the culture and personal relationships with the customers. We may offer unparalleled technical and customized customer service while we provide what we do. We will always keep our growth targeted and intentional and we're going to also focus on quality.
We've got been providing a great product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the latest products in the communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support and parts for longer than 7 years.
You could check out our website to understand more about us, our product and the services that we provide. We can also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We are serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought a lot of things on the table that would encourage his team members.
His favorite assistance is: take care of your clients or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very devoted to what he is doing and he offer the needs of the buyers and also the one who deals with our team to ensure that everything could be implemented correctly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could offer the needs of the clients at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is updated and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very reliable and he is inspired in his work as he knows that the playback of a call can help somebody else.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that is both secure and reliable? You do not have to look elsewhere because Eventide recordings is what you're looking for.
These recorders are really easy to use with the aid of the MediaWorks software and it is going to be accessible over the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we are QRS will keep your system up-to-date.
To find out more about MediaWorks, you could always read it on the MediaWorks tab to find out about the capabilities of this software. You can call us right now if you would like to set up a live demo of the product and we will show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You may access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of linked calls. The incidents will be managed with a committed tab together with a graphical timeline view. This will help you control multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you'd like to be sure that it is going to be easier, incidents can be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we will do everything to be sure that you'd be pleased and your units could be effectively installed. We also have the best engineers that take pride in their wonderful service and product installation in Rome, GA.
We also have service departments which are prepared to handle your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Tupelo, MS to help suit the needs of the agency. Our offers normally fall into 3 categories, but we may make custom maintenance plans based on your needs.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor will be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There could be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software updates and 24/7 monitoring may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to permit you to offer complimentary web training through the warranty period to make sure that the team will be knowledgeable to make use of the software. We will want you to enjoy the experience with the merchandise so we're going to do everything to be sure that you will be confident when you are using the tools. We're going to be sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their telephone recorder as technology ages. You may call us to learn more about this.