Quality Recording Solutions Provide You Top Info On Eventide Recorders In Augusta, Georgia
The primary mission of Quality Recording Solutions is to make the neighborhoods a much safer place to be, offer support to public safety experts and also to attain these over the best services. We can make it feasible by offering you inexpensive, efficient, improvements and reliable voice and data recording samples to public safety and also support businesses in the Southeast.
We have tons of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you can already anticipate that we have everything to provide the needs of companies in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that nurturing a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been centering on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will unquestionably know us.
The value of the corporation actually starts on the culture and personal relationships with clientele. We will be able to provide unparalleled technical and personalized customer service while we do what we do. We always kept our growth intentional and targeted and we are centering on quality. We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support for these products for 7 years.
You can always check our website to understand more about us, our products and services. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve several businesses in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our clients and he is also the one that manages our team to guarantee that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer fantastic services to customers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in because he already sees that a playback might help somebody else.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are extremely simple to use over the help of MediaWorks software and you could even access them online or through a desktop application, which might make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to ensure that they can meet the demands of clients. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. When you need a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may absolutely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might enable you to connect your NexLog Recorder. You are going to be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of connected calls on the saved incidents since every incident will undoubtedly be managed through a committed tab along with its graphical timeline view. This could be a good way to manage multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and enable you to develop a complete set of relevant media or calls. If you would like to have an easier time, the incidents could be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we are going to do everything to make sure that you'd be pleased and your units can be effectively installed. We also have skilled engineers that take pride in their great service and product installation in Valdosta, GA.
We even have service departments that are ready to take care of your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make certain that you may have a professional system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Birmingham, AL to suit the demands of your agency.
Our common offers are actually divided into 3 categories that's mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor can be included. You could even expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There may also be software updates included along with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the clients would pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solution will provide you with the best web training through the warranty period. This will make certain that you and your team may use the software to its full potential.
We're going to always want you to enjoy the experience with the products that we're offering so we are going to do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To do this, we're going to provide on-site training at enough time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. You have to call us right now to learn more.