QRS (Quality Recording Solutions) Provide Very Best Suggestions On Digital Logging Recorders In Augusta, GA
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, provide support to the public safety experts and to accomplish these through the best services feasible. We could make it probable by offering you affordable, effective, improvements and dependable voice and data recording samples to public safety and also support agencies in the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could anticipate that we have the correct equipment to provide the requirements of any agencies in Cookeville, TN.
History And Culture Of The organization
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The organization has long been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that looking after a happy and satisfied team of professionals can offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the business will always be on the culture and personal relationships with the customers. We may offer you the best technical and individualized customer service and do what we can. We keep our growth deliberate and focused and we will also concentrate on quality services above all else. We've got been providing an incredible product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you want to know more about this, you may check our website. We've got services and products included there.
We are also proven to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by method of giveaways and contributions to festivities.
Service Area
We're serving different companies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought a lot of things on the table that could encourage his team members.
The favorite piece of advice that John always says is: take care of your consumers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always deals with our team to be sure that everything could be properly implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our clients.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology can be up-to-date and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very reliable and he is inspired in his work as he sees that the playback of a call can help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and reliable? You don't have to look anywhere else since Eventide recording solutions is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we're QRS will keep your system up-to-date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You may contact us if you want to set up a live demo of the product and we are going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that will certainly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This kind of service may also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You can access this over the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also allow you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may even allow you to organize groups of related calls to saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This can permit you to deal with multiple incidents in one screen.
When the additional calls are located already, they will unquestionably be copied through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it's going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we supply and also the personal experience as customers. We always consider your satisfaction more than anything and we're going to do anything to be sure that you'll be pleased with our products.
We've got skilled engineers which are very professional and they provide great service and product installation in Athens, GA.
We've got service departments that are already ready to manage the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you could get a specialist system.
Service
Quality Recording Solutions can offer multiple service agreements in Birmingham, AL to help suit the needs of the agency. Our offers commonly fall into 3 classes, but we can make custom maintenance plans based on your needs.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You can also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the corporation hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There would be software improvements and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to allow you to provide complimentary web training over the warranty period to make sure that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the items so we are going to make certain that you're confident in using the tools. We will be sure that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it is under service contract.
Through the sessions, you and the team can be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the buyers to help maintain the performance of their radio recorder as technology ages. You could also call us to know more about this.