QRS (Quality Recording Solutions) Offer Very Best Recommends On Call Loggers In Meridian, Mississippi
Our mission here at Quality Recording Solutions is to help make the neighborhoods a more secure place, aid the public safety specialists and to attain all this through individualized and friendly services. We can make it possible by giving updated, dependable, affordable and effective voice and data recording samples to all the public safety and support companies located at the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may expect that we've got everything that you have to offer the demands of businesses in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They understand that looking after a fulfilled team of professionals will offer higher quality service and customer relations.
We have over 40 years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the corporation starts on the culture and personal relationships with customers. We can absolutely provide the best technical and customized customer service while we're doing what we do. We always kept everything targeted and intentional and we focus on quality. We've got been giving a terrific product line in the Eventide Recording Equipment. Our solutions are currently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You could always check our website to know more about us, our products and services. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We serve several businesses in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our clients and he is also the one that handles our team to guarantee that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer wonderful services to customers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is known for being a multi-tasker and he always makes sure that our technology is updated and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is inspired in his work as he knows that the playback of a call can help somebody else.
The Products:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are really simple to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to improve their software consistently and they can always do this regularly to ensure that they are going to meet the demands of buyers. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You can speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You will be able to access this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of associated calls when it comes to the saved incidents. Every incident could be managed through a committed tab together with its graphical timeline view. This can permit you to handle multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and enable you to make a complete set of related calls or media.
If you would like to make certain that it'll be easier, incidents may be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to guarantee that you'd be pleased and your units can be installed. We also have the best engineers that take pride in their wonderful service and product installation in Waycross, GA.
We also have service departments which are prepared to manage your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Murfreesboro, TN to suit the demands of the agency. Our offerings typically fall into 3 categories, but we can provide custom maintenance plans that would fit the demands of the clients.
Regular
The regular agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software updates and 24/7 remote monitoring and the service will be charged outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You must know that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates will become available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can be able to give web training throughout the warranty period to make sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the items and we are going to do everything to make sure that you will be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we're going to provide on-site training at the time of the installation and we might also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. To find out more about this, call us at this time.