QRS (Quality Recording Solutions) Provide Us Good Tips About Call Loggers In Montgomery, Alabama
Our primary mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety specialists. We want to do these with the aid of personalized and friendly services. All of these can be feasible through our updated, dependable and inexpensive voice and data recording solutions for all the public safety and support businesses located at the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to handle and provide the demands of agencies in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has preserved all its core values and provided work balance for all its employees.
This is the primary explanation why the corporation has been flouring for all these years. We know the looking after a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the clients. We can definitely provide unparalleled technical and individualized customer service while we're offering what we do. We're going to always keep our growth targeted and deliberate and we're going to also focus on quality.
We have been offering an incredible product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for a minimum of 7 years for all our products.
You could take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of giveaways and contributions to customer sites and festivities.
Service Location
We provide services to different businesses positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the requirements of consumers and he also deals with our team to make sure that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can offer the requirements of the consumers all enough time.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the business. He is known as a multi-tasker and he guarantees that our technology could be updated and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he knows that the a playback of a call can surely help someone else.
The merchandise:
Eventide
Do you would like to hunt for an easy to use recording solution that is both reputable and secure? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are really simple to use through the help of MediaWorks software that you could access over the internet or a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving constantly regularly to make sure that they can meet the demands of the consumers. If you want to understand more about MediaWorks, you may always read it on the MediaWorks tab to know more of its features. You may definitely talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that may certainly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This kind of service could also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also allow you to organize groups of associated calls on the saved incidents since every incident will undoubtedly be managed through a focused tab along with its graphical timeline view. This can be a good strategy to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'd like this make this easier, incidents could be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of buyers. We always consider your satisfaction more than anything and we are going to do anything to ensure that you'd be pleased with our products.
We certainly have the best and the most skilled engineers that could offer fantastic service and product installation in Vicksburg, MS.
We presently have service departments that are prepared to manage the system along with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make sure that you may get a professional system.
Service
Quality Recording Solutions can surely provide multiples of service agreements in Biloxi, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that might fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be spending money on the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to ensure that you'll be confident to make use of these tools. We can provide on-site training at enough time of installation and offer web-training over the 1st year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our main goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. To know more about this, you can call us directly.