Quality Recording Solutions Provide Best Guidance About Eventide Recorders In Chattanooga, Tennessee
Our mission here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety experts. We wish to do all these with the use of personalized and friendly services and all of it's going to be probable with our up-to-date, affordable and reliable voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we've got everything that the companies in Macon, GA.
The History And Culture Of The organization
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
This is the reason why the business has long been flourishing through the years. We know the nurturing a satisfied and happy team of experts can bring better quality service and customer relations. We have over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business would actually start on the culture and personal relationships with the consumers. We can offer unparalleled technical and individualized customer service while we do what we do well. We always kept our growth concentrated and deliberate and we concentrate on quality more than anything else.
We've got been offering an incredible product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for no less than 7 years for all our products.
You may have a look at our website to understand more about us, our product and the services that we provide. We could also enjoy giving back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We offer services to different companies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to handle customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the needs of the buyers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can provide the needs of the customers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up-to-date and ensure that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he sees that it would help other individuals.
The items:
Eventide
If you need an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide will be able to boost their software consistently and they can always do this regularly to be sure that they're going to meet the demands of consumers. If you want to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You may speak with us if you would like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to the NexLog Recorder. You may access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may also enable you to organize groups of related calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This may permit you to manage multiple incidents in one screen.
If the additional calls are already located, they will be copied right away through an existing incident and enable you to build-up a complete set of relevant media or calls. To make certain that it'll be easier in the future, incidents could be remotely saved on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We always consider your satisfaction above all else and we're going to do everything to make sure that you will be pleased and your units can be effectively installed. We also have skilled engineers that take pride in their fantastic service and product installation in Gainesville, FL.
We even have service departments which are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a specialist system.
Service
Quality recordings can offer multiple service agreements in Tupelo, MS to help suit the demands of the agency. Our typical offerings will generally fall into 3 categories, but we can create custom maintenance plans that may fit the demands of the customers.
Regular
The standard service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be some software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer could have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software updates can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to offer web training throughout the warranty period to make sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we will do everything to ensure that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we will provide on-site training at enough time of the installation and we could also offer web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team will be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.