Quality Recording Solutions Provide Excellent Suggestions About Call Loggers In Murfreesboro, Tennessee
The principal mission of Quality Recording Solutions is to make the communities a more secure place to be, provide support to public safety professionals and also to achieve these over the best services. We could make this possible by giving updated, inexpensive, efficient and trusted voice and data recording solutions to public safety and support businesses in the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you may anticipate that we have the proper equipment to give the demands of any companies in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They fully understand that looking after a happy and satisfied team of experts can give them better quality service and customer relations so they have always been centering on this aspect.
We've got more than 4 decades of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the company actually begins on the culture and personal relationships with clients. We can undoubtedly provide unparalleled technical and individualized customer service while we are doing what we do. We always kept our growth deliberate and focused and we are focusing on quality. We've got been offering a terrific product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You could always check our website to know more about us, our products and services. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the demands of the consumers. He is also the one that guarantees that everything will be properly implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can very easily know and offer the demands of the customers.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they are running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work as he understands that he may help other people.
The items:
Eventide
Are you searching for an easy to use recording solution that is secure and trustworthy? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the help of MediaWorks software and you can also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can enhance consistently on a regular basis to ensure that they are going to meet the demands of the customers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to learn about its capabilities. You may undoubtedly talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will absolutely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You are going to be able to access it through your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also enable you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software might also enable you to organize groups of related calls into saved incidents. Every incident would really be accessible for management on a devoted tab together with a graphical timeline view. This may allow you to deal with multiple incidents in one screen.
When the additional calls are located already, they will absolutely be copied through an existing incident and allow you to build-up a complete set of related media or calls. To make certain that it is going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as customers. We always pay attention to your satisfaction above all else and we're going to do everything to make sure that you'd be pleased and your units will be properly installed. We also have the best engineers that take pride in their terrific service and product installation in Waycross, GA.
We also have service departments that are ready to deal with your system along with the professional expertise of your team. By installing the new wiring and repairing the existing installation, we will combine our efforts to ensure that you could have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Murfreesboro, TN to help suit the needs of the agency. Our typical offerings will normally fall into 3 groups, but we can create custom maintenance plans that would fit the demands of the clients.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There can be software updates and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software improvements will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to allow you to offer complimentary web training through the warranty period to be sure that the team could be knowledgeable to use the software. We always want you to enjoy this experience with the items so we're going to do everything to ensure that you are confident in using the tools. We will ensure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and the team could be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We even provide reconditioned systems which are refurbished to the original performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.