QRS (Quality Recording Solutions) Provide You Reliable Help Covering 911 Recorders In Meridian, MS
Our mission right here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety specialists. We are going to do all these through the use of personalized and friendly services and it is going to be feasible with our up-to-date, dependable and inexpensive voice and data recording samples for public safety and support organizations in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the organizations in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that taking care of a happy and fulfilled team of professionals can give them better quality service and customer relations so they have always been focusing on this aspect.
We have more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will unquestionably know us.
The value of the corporation begins on the culture and personal relationships with clientele. We will be able to provide unparalleled technical and customized customer service while we do what we do. We always kept everything targeted and deliberate and we focus on quality. We've got been giving a great product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the items for 7 years.
You could always check our website to understand more about us, our services and products. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We're serving various organizations in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought many things on the table that might encourage his team members.
His favorite assistance is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he offer the demands of the consumers and also the one who deals with our team to make sure that everything will be implemented correctly.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time as he can easily know and offer the needs of the consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology will be up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he knows that the a playback of a call can definitely help someone else.
The items:
Eventide
If you want an easy-to-use recording solution that is both reliable and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use through the help of MediaWorks software and you may access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make certain that they can meet the demands of customers. If you want to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You can speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that can enable other NG911 to deposit and get data like geo-location and call routing logs. This will actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also enable you to organize groups of associated calls on the saved incidents since every incident will absolutely be managed through a devoted tab along with its graphical timeline view. This could be a good way to deal with multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the products that we are delivering and also the personal experience as clients. Your satisfaction is always important to us and we're going to do everything to ensure that you'll be pleased and your units will be installed appropriately. We have skilled field engineers that takes pride in their speedy service and product installation in Lake City, FL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with an expert system.
Service
Quality Recording Solutions can offer multiple service agreements in Meridian, MS to help suit the demands of the agency. Our offerings generally fall into 3 different groups, but we are going to be able to create a custom maintenance plan that could fit your needs.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You may anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There could be software updates and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to be sure that the team will surely have the knowledge to make use of the software. We surely want you to enjoy using our products so we're going to ensure that you'd be confident in using these tools. We are going to offer you with on-site training at the time of installation and provide web-training over the first-year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our primary goal is to help you use the product with ease and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You may call us to understand more about this.