QRS (Quality Recording Solutions) Provide Very Best Ideas About Telephone Recorders In Montgomery, Alabama
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety professionals. We are going to do all these through the usage of customized and friendly services and it'll be possible with our up-to-date, trusted and inexpensive voice and data recordings for public safety and support businesses in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we've got everything that the companies in Johnson City, TN.
History And Culture Of The organization
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The corporation has long been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they realize that nurturing a happy and fulfilled team of experts will offer them with better service quality and customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation will always be on the culture and personal relationships with the clients. We may offer you the best technical and customized customer service and do what we can. We keep our growth deliberate and targeted and we're going to also concentrate on quality services more than anything else. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
You could check your site to learn more about this. Our products and services are all there so you could check it out.
We also give back to our community by means of aiding or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by method of giveaways and contributions to festivities.
Service Area
We're serving various companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our clients and he is also the one that manages our team to guarantee that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can offer the needs of the buyers all the time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can unquestionably help someone else.
The merchandise:
Eventide
Are you trying to find an simple to use recording solution that's secure and reputable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the help of MediaWorks software and you can also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continuously improving their software on a regular basis to be sure that they could meet the demands of the customers. If you want to find out more about MediaWorks, you may always read it on the MediaWorks tab to know about its capabilities. If you would like to have a live demo of the product, you may call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You'll be able to access it over the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even permit you to organize groups of linked calls to saved incidents. Every incident would actually be accessible for management on a devoted tab together with a graphical timeline view. This may allow you to manage multiple incidents in one screen.
If the additional calls are already located, they are going to be copied quickly through an existing incident and allow you to build-up a complete set of related media or calls. To make certain that it is going to be easier in the foreseeable future, incidents can be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we supply and also the personal experience as consumers. We always consider your satisfaction more than anything and we're going to do anything to ensure that you'll be pleased with our products.
We definitely have the best and the most skilled engineers that could offer terrific service and product installation in Athens, GA.
We currently have service departments which are prepared to deal with the system together with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you will have an expert system.
Service
Quality Recording Solutions can provide multiples of service agreements in Montgomery, AL to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that would fit your needs.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. Also, you may expect software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions could be able to give web training throughout the warranty period to be sure that you and your team would know the way to use your software.
We are going to always want you to enjoy the experience with the products that we are offering so we're going to do what we can to make certain that you could be confident in using these tools and make it an asset for your agency.
To do this, we're going to provide on-site training at enough time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the main performance specifications. To know more about this, call us at this time.