QRS (Quality Recording Solutions) Give Reliable Help Covering Telephone Recorders In Knoxville, TN
Our primary mission at Quality Recording Solutions is to offer a safer community for everyone and to also support public safety specialists. We wish to do all these with the use of individualized and friendly services and all of it'll be feasible with our up-to-date, inexpensive and reliable voice and data recording samples meant for public safety and support companies situated in the Southeast.
We are offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we have everything that the organizations in Panama City, FL.
History And Culture Of The business
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The business has long been focused on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees since they realize that taking care of a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we're.
The value of the business will always be on the culture and personal relationships with the consumers. We can offer the best customized and technical customer service while doing what we can do. We will always keep our growth deliberate and focused and we will concentrate on the quality of the services as well. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
You could check your website to understand more about this. We've got services and products included there.
We're also recognized to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by method of giveaways and contributions to festivities.
Service Location
We're supplying services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very excited to give the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is definitely an excellent leader and he has brought a lot of things on the table to encourage his team members.
The favorite assistance that he usually gives is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of our consumers and he is also the one that deals with our team to ensure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology could be up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work since he knows that the playback of a call will help somebody else.
Our Products:
Eventide
Do you would like to hunt for a secure, trustworthy and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you're looking for.
These recorders are extremely easy to use through the MediaWorks software and it could be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To know more about MediaWorks, you could always read it on the MediaWorks tab to find out about the capabilities of this software. You may call us today if you want to set up a live demo of the product and we are going to show you what it can do.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that can undoubtedly enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could permit you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a terrific help to organize groups of associated calls on the saved incidents because every incident will be managed through a devoted tab along with its graphical timeline view. This can undoubtedly be a terrific way to handle different incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also enable you to build a complete set of relevant calls or media. If you would like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as consumers. We always consider your satisfaction more than anything else and we will do everything to make certain that you'll be pleased and your units could be properly installed. We also have the best engineers that take pride in their great service and product installation in Athens, GA.
We also have service departments that are ready to handle your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Montgomery, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. Also, you can anticipate software improvements and 24/7 remote monitoring. A service charge may be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring could be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This may make sure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to make sure that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this possible, we can provide you with on-site training at enough time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You will be able to contact us to know more information on the service.