Quality Recording Solutions Provide Us Top Guidelines On Call Loggers In Murfreesboro, TN
Our principal mission here at Quality Recording Solutions is to offer a safer community for everyone and to offer support to public safety experts. We're going to do all these through the use of personalized and friendly services and it is going to be possible with our updated, dependable and affordable voice and data recordings for public safety and support agencies in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we have everything that the organizations in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They totally realize that taking care of a happy and fulfilled team of professionals can help bring higher quality service and customer relations so they have been concentrating on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the organization begins on the culture and personal relationships with consumers. We can absolutely provide the best technical and customized customer service while we are doing what we do. We always kept everything focused and intentional and we focus on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You must check our website to understand more about us, the items that we provide and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We are providing services to different organizations situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of assistance that John typically says is: take care of your customers or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the requirements of customers and he also manages our team to be sure that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to provide the best for the consumers.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he may also keep our technology up-to-date and ensure that everything will run correctly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he sees that the playback of a call can help somebody.
The merchandise:
Eventide
If you need an easy-to-use recording solution that's both trusted and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are extremely simple to use if you could use MediaWorks software and they're accessible on the web or using your desktop application, which might make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continually and they could do this regularly to make sure that they can meet the demands of the buyers. If you'd like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn about its features. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will undoubtedly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You may access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may also allow you to organize groups of linked calls into saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This will allow you to deal with multiple incidents in one screen.
If the additional calls are already located, they are going to be copied right away through an existing incident and enable you to build-up a complete set of relevant media or calls. To ensure that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and also the personal experience as customers. We pay attention to your satisfaction and we're going to do everything to guarantee that you'll be pleased and your units can be installed. We also have the best engineers that take pride in their wonderful service and product installation in Rome, GA.
We also have service departments that are prepared to handle your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Murfreesboro, TN to suit the demands of the agency. Our offerings usually fall into 3 groups, but we will offer custom maintenance plans which will fit the needs of consumers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software improvements and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and offer access to the help desk. There may also be software improvements and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates will unquestionably be accessible and 24/7 monitoring. You won't have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to make sure that the team could have the knowledge in using the software. We want you to enjoy the use of our products so we will guarantee that you will be confident to use these tools. We can offer on-site training at the time of installation and provide web-training over the 1st year warranty and while it's under service contract.
On these sessions, you and your team could be guided over the procedure and learn the features of the software. Our primary goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You could also call us to know more about this.