Quality Recording Solutions Give Us Very Best Ideas About Digital Logging Recorders In Biloxi, MS
Our primary mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety professionals. We would like to do these through personalized and friendly services. All of these can be probable with our updated, reliable and affordable voice and data recording solutions for public safety and support organizations in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to deal with and offer the demands of organizations in Jacksonville, FL.
History And Culture Of The corporation
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The corporation is always focused on its core values and its devotion to family values. They always see the hard work and work balance for the employees because they know that having a happy and fulfilled team of professionals will offer better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the company is on the culture and personal relationships with customers. We may offer the best personalized and technical customer service while doing what we can do. We're going to always keep our growth intentional and concentrated and we're going to concentrate on the quality of the services as well. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
As of today, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
If you'd like to understand more about this, you may always check our website. We have products and services included there.
We are also recognized to give back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of giveaways and contributions to festivities.
Service Location
We're giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a terrific and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
His favorite advice is: take care of your customers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the consumers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of people.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was a multi-tasker and he always makes sure that our technology is up-to-date and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work since he knows that a playback will help someone.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and trustworthy? You do not have to look elsewhere since the Eventide recording solution is what you are searching for!
These recorders are really simple to use over the help of the MediaWorks software and it is going to be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system up to date.
To learn more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You may call us nowadays if you want to set up a live demo of the product and we're going to show you what it may do.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service that could surely enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You'll be able to gain access to this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. Every incident can be managed through a devoted tab along with its graphical timeline view. This can permit you to control multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of related calls or media.
If you would like to be sure that it will be easier, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always committed to the merchandise that we supply and the personal experience as customers. Your satisfaction is always essential to us and we will do everything to make sure that you'll be pleased and your units will be installed effectively. We've got skilled field engineers that takes pride in their speedy service and product installation in Athens, GA.
The service department will certainly be prepared to deal with the system along with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to be sure that you'll have a professional system.
Service
Quality Recording Solutions can unquestionably offer multiples of service agreements in Meridian, MS to suit the needs of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service that's requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will be some software updates included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the clients will pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring may also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to ensure that the team can have the knowledge in using the software. We want you to enjoy using the items that we offer so we can guarantee that you will be confident in using the tools. We will offer on-site training at the time of installation and offer web-training over the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team would be guided in the process and discover more about the features of the software. Our principal goal is to help you use the product effortlessly and understand all the features that it may offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We may even provide you reconditioned systems that were refurbished to the main performance specifications. To find out more about this, call us today.