QRS (Quality Recording Solutions) Offer Very Best Guidance About Eventide Recorders In Savannah, Georgia
Our primary mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety professionals. We would like to do these through personalized and friendly services. All of these will be possible through our updated, trustworthy and inexpensive voice and data recordings for all the public safety and support agencies located at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to manage and provide the requirements of companies in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The corporation preserved its values through the years and their devotion to the hard work and work balance of their employees.
For all these years, the business has flourished due to these values. We all know that taking care of a happy and fulfilled team of professionals may result in better quality service and customer relations. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the business would actually begin on the culture and personal relationships with the customers. We can unquestionably provide unparalleled technical and customized customer service while we're giving what we do. We are going to always keep our growth concentrated and intentional and we're going to also focus on quality.
We've got been offering an excellent product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for longer than 7 years.
You'll be able to confirm our website to know more about us and our services and products. We also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches over the help of giveaways and contributions to customer sites and festivities.
Service Location
We are giving services to different businesses situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John surely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is committed to meet the demands of the customers to the best of his ability and he always manages our team to make certain that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the merchandise that we offer can meet the requirements of the consumers.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology updated and be sure that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that it would help other folks.
The merchandise:
Eventide
Are you trying to find an simple to use recording solution that is secure and reputable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the aid of MediaWorks software and you may also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continuously regularly to be sure that they can meet the demands of the buyers. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. If you'd like to have a live demo of the product, you could call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will undoubtedly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could enable you to connect your NexLog Recorder. You are going to be able to access this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of linked calls on the saved incidents since every incident will surely be managed through a devoted tab along with its graphical timeline view. This could be a good way to manage multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and enable you to construct a complete set of related media or calls. If you'd like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we will do everything to be sure that you would be pleased and your units will be effectively installed. We also have skilled engineers that take pride in their wonderful service and product installation in Athens, GA.
We even have service departments that are ready to deal with your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to ensure that you may have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Chattanooga, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we will be able to create custom maintenance plans to fit the demands of every customer.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You should also expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be spending money on the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring can also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can enable you to provide complimentary web training through the warranty period to ensure that the team would have the knowledge to make use of the software. We're going to want you to enjoy the experience with the merchandise so we are going to do everything to make certain that you are going to be confident when you are using the tools. We are going to make sure that we can provide you with on-site training at time of installation and also offer web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step over the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may call us to learn more about this.