QRS (Quality Recording Solutions) Offer Very Best Suggestions About Call Loggers In Macon, GA
Our mission here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety professionals. We want to do all these with the usage of customized and friendly services and all of it'll be possible with our updated, affordable and dependable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may expect that we already have the tools to handle companies in Atlanta, GA.
The History And Culture Of The organization
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The business maintained its values over the years and their dedication to the difficult work and work balance of their employees.
This is the reason why the business has always been flourishing over the years. We know the taking care of a satisfied and happy team of professionals can bring higher quality service and customer relations. We've got more than forty years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation starts on the culture and personal relationships with the clients. We can definitely offer unparalleled technical and personalized customer service while we're providing what we do. We're going to always keep our growth focused and deliberate and we will also concentrate on quality.
We've got been offering a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the current products in the communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for more than 7 years.
You can always check our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches through the help of special gifts and contributions to customer sites and festivities.
Service Area
We serve different businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John generally says is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is very committed to what he is doing and he provide the requirements of the customers and also the one who handles our team to be sure that everything could be implemented correctly.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of individuals.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology can be updated and effectively running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he understands that the a playback of a call can undoubtedly help somebody else.
The items:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and dependable? You don't have to go elsewhere as the Eventide recordings is what you need.
These recorders are easy to use with the aid of MediaWorks software and you could also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve constantly frequently to make certain that they're going to meet the demands of the consumers. If you would like to find out more about MediaWorks, you could always read it on the MediaWorks tab to understand about its capabilities. You could also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and get data like geo-location and call routing logs. This will allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You are going to be able to get into it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even permit you to organize groups of linked calls to saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This can allow you to control multiple incidents in one screen.
If the additional calls are already located, they're going to be copied right away through an existing incident and enable you to build-up a complete set of related media or calls. To make certain that it'll be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always devoted to the merchandise that we deliver and also your personal experience as clients. It's important to meet our consumers and we're going to do our best to do everything to ensure that you'll be pleased and your units can be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Florence, AL.
The service department will always be prepared to take care of the system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with an expert system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Birmingham, AL to suit the demands of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that would fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You may even anticipate software updates and 24/7 remote monitoring. A service charge may be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be some software improvements included as well as remote monitoring. With this plan, a service charge could be incurred for on-site service and the clients will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring can also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solution will provide you with the best web training over the warranty period. This will be sure that you and your team may use the software to its full potential.
We're going to always want you to enjoy the experience with the merchandise that we are offering so we're going to do what we can to ensure that you can be confident in using these tools and make it an asset for your agency.
To do this, we're going to offer on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their telephone recorder as technology ages. To understand more about this, you may call us directly.