QRS (Quality Recording Solutions) Offer Us Very Best Guidelines On 911 Recorders In Atlanta, GA
Our mission right here at Quality Recording Solutions is to help make the towns a much safer place, aid the public safety professionals and to achieve all of this through customized and friendly services. We will make it feasible by offering you affordable, efficient, updates and trustworthy voice and data recording solutions to public safety and also support businesses in the Southeast.
We have plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you can expect that we have the proper equipment to offer the requirements of any agencies in Johnson City, TN.
History And Culture Of The corporation
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The business has long been centered on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees as they know that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the company is on the culture and personal relationships with clients. We can offer the best technical and individualized customer service and do what we do best. We keep our growth intentional and focused and we're going to also concentrate on quality services more than anything else. We've got been supplying a fantastic product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for at least 7 years.
If you'd like to know more about this, you can always check our website. Our services and products could also be found there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of giveaways and contributions to festivities.
Service Location
We're giving services to different companies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to offer great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably an excellent leader and he has brought plenty of things on the table to encourage his team members.
His favorite advice is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the needs of buyers and he also deals with our team to make certain that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could offer the demands of the clients all enough time.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is a multi-tasker and he always guarantees that our technology will be up to date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he recognizes that the a playback of a call can undoubtedly help someone else.
The Products:
Eventide
If you want to locate an simple to use recording solution that's secure and dependable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are really simple to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continuously and they do this regularly to ensure that they can meet the demands of consumers. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also get data like geo-location and call routing logs. This can actually allow the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could connect you to your NexLog Recorder is MediaWorks. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it'll include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls on the saved incidents. The incidents could be managed with a focused tab together with a graphical timeline view. This can allow you to deal with multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you want to ensure that it is going to be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as clients. We always pay attention to your satisfaction above all else and we're going to do everything to make certain that you'll be pleased and your units can be correctly installed. We also have skilled engineers that take pride in their great service and product installation in Athens, GA.
We even have service departments which are ready to handle your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Montgomery, AL to suit the requirements of the agency. Our offerings normally fall into 3 classes, but we will offer custom maintenance plans that could fit the demands of the customers.
Regular
The standard agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the corporation hours.
Telephone/Remote
This service agreement will definitely cover remote support and offer access to the help desk. There can also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements might be available and 24/7 monitoring. You are going to not need to worry about the parts and labor since they are included.
Training
Quality Recording Solutions will be able to give web training over the warranty period to ensure that you and your team would know how to use your software.
We always want you to enjoy the experience with the items and we're going to do everything to make sure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we are going to provide on-site training at the time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
During the sessions, you and the team could be guided through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We also offer reconditioned systems that are refurbished to the main performance specifications. To know more about this, call us at this time.