Quality Recording Solutions Provide Very Best Help On Voice Recorders In Atlanta, GA
Our mission here at Quality Recording Solutions is to help to make the towns a much safer place, aid the public safety specialists and to attain all this through personalized and friendly services. We may make this probable by supplying up-to-date, affordable, efficient and trustworthy voice and data recordings to public safety and support businesses in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you could anticipate that we have everything that you should offer the demands of organizations in Albany, GA.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The company maintained its values through the years and their determination to the hard work and work balance of their employees.
This is the primary explanation why the business has been flouring for all these years. We all know that to be able to offer better quality service and customer relations, we need to have a happy and fulfilled team of experts. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we're.
The value of the company begins on the culture and personal relationships with the clients. We can offer unparalleled technical and customized customer service while we offer what we do. We always kept our growth concentrated and intentional and we focus on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for longer than 7 years.
You could always check our website to understand more about us and our products and services. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of special gifts and contributions to customer sites and festivities.
Service Location
We're giving services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our terrific quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring many things on the table that will encourage the team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always deals with our team to make sure that everything can be appropriately implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the customers and offer them with the best products and services.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up-to-date and ensure that they're running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that it would help other individuals.
The items:
Eventide
Do you would like to seek out an easy to use recording solution that is both reliable and secure? You don't have to go elsewhere because the Eventide recording samples is what you need.
These recorders are easy to use with the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance continuously on a regular basis to ensure that they are going to meet the demands of the buyers. If you want to know more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. If you want to have a live demo of the product, you may call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may certainly allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You could access this over the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software will even allow you to organize groups of connected calls to saved incidents. Every incident would actually be accessible for management on a committed tab together with a graphical timeline view. This will permit you to deal with different incidents in one screen.
When the additional calls are located already, they're going to absolutely be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To make sure that it will be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We always consider your satisfaction more than anything and we will do anything to ensure that you would be pleased with our products.
We definitely have the best and the most skilled engineers which will offer terrific service and product installation in Valdosta, GA.
We presently have service departments which are prepared to take care of the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you may have a specialist system.
Service
Quality Recording Solutions can offer multiple service agreements in Huntsville, AL to help suit the requirements of the agency. Our typical offerings will commonly fall into 3 groups, but we can create custom maintenance plans that might fit the requirements of the consumers.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software updates and 24/7 monitoring will also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy using the products that we provide so we can guarantee that you are going to be confident in using the tools. We will provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team can be guided in the procedure and discover more about the features of the software. Our primary goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the main performance specifications. To learn more about this, call us right now.