QRS (Quality Recording Solutions) Offer You Reliable Help On Call Loggers In Montgomery, Alabama
Our primary mission at Quality Recording Solutions is to offer a safer community for everyone and to also support public safety professionals. We wish to do all these with the usage of personalized and friendly services and all of it'll be possible with our up-to-date, affordable and trusted voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we already have the tools to take care of companies in Panama City, FL.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The corporation has maintained all its core values and provided work balance for all its employees.
This is actually the primary reason why the organization has been flouring for all these years. We understand the taking care of a satisfied and happy team of professionals can bring higher quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we're.
The value of the business would really start on the culture and personal relationships with the clientele. We can absolutely offer unparalleled technical and individualized customer service while we are offering what we do. We always kept our growth concentrated and deliberate and we focus on quality above all else.
We've got been offering a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for more than 7 years.
You'll be able to confirm our website to know more about us and our services and products. We may also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We're serving different organizations in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John surely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your customers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always deals with our team to make certain that everything could be appropriately implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the items that we provide can meet the requirements of the consumers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they're running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he sees that the playback of a call will help somebody.
The items:
Eventide
Do you wish to search for an simple to use recording solution that's both dependable and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use through the help of MediaWorks software that you could access on the internet or a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is constantly improving their software frequently to make certain that they can meet the demands of the clients. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You may also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This may allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You may access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can also allow you to organize groups of linked calls into saved incidents. Every incident will actually be accessible for management on a focused tab along with a graphical timeline view. This will permit you to deal with different incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To make certain that it will be easier in the foreseeable future, incidents could be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as clients. We always consider your satisfaction more than anything else and we are going to do everything to ensure that you'll be pleased and your units could be appropriately installed. We also have the best engineers that take pride in their great service and product installation in Lake City, FL.
We even have service departments that are ready to take care of your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions can absolutely provide multiples of service agreements in Knoxville, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that would fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. Also, you may expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There can also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring can also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will be able to allow you to provide complimentary web training over the warranty period to be sure that the team will be knowledgeable to use the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to make sure that you are confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you should find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their radio recorder as technology ages. To understand more about this, you could call us directly.