QRS (Quality Recording Solutions) Provide Very Best Help Covering Call Loggers In Savannah, Georgia
Our main mission right here at Quality Recording Solutions is to offer a more secure community for everyone and to offer support to public safety professionals. We wish to do all these with the usage of customized and friendly services and all of it is going to be possible with our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we've got everything that the businesses in Cookeville, TN.
The History And Culture Of The company
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The organization preserved its values over the years and their commitment to the tough work and work balance of their employees.
For all these years, the company has flourished because of these values. We understand the looking after a satisfied and happy team of professionals can bring higher quality service and customer relations. We have more than 40 years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the organization will actually begin on the culture and personal relationships with the clients. We may offer unparalleled technical and individualized customer service while we provide what we do. We have always kept our growth focused and intentional and we are always concentrating on quality above all else.
We have been giving an excellent product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for at least 7 years for all our products.
You may check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are giving services to different companies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to offer wonderful quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the demands of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would discover more about the needs and wants of individuals.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he understands that it will help other people.
The Products:
Eventide
Are you looking for an easy to use recording solution that's secure and trustworthy? You do not have to go elsewhere because the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you may also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance consistently on a regular basis to ensure that they'll meet the demands of the buyers. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to learn about its capabilities. You may also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can connect you to your NexLog Recorder. You'll be able to get into this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls on the saved incidents. Every incident can be managed through a dedicated tab along with its graphical timeline view. This will enable you to handle multiple incidents in only one screen. When additional calls are already located, they will be copied in an existing incident and enable you to create a complete set of appropriate calls or media.
If you want to make certain that it's going to be easier, incidents may be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as customers. We pay attention to your satisfaction and we will do everything to ensure that you would be pleased and your units can be installed. We also have the best engineers that take pride in their fantastic service and product installation in Valdosta, GA.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Biloxi, MS to suit the needs of the agency. Our offerings typically fall into 3 categories, but we will offer custom maintenance plans that can fit the needs of buyers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you can anticipate that there will be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You have to realize that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates could be available and 24/7 monitoring. You'll not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to ensure that the team would have the knowledge to make use of the software. We always want you to enjoy this experience with the items so we will do everything to make sure that you're confident in using the tools. We are going to also ensure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our principal goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the voice recorder as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.