QRS (Quality Recording Solutions) Give Very Best Guidance About 911 Recorders In Jacksonville, Florida
Our mission here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety experts. We wish to accomplish all these through customized and friendly services. These things will be possible because of our up-to-date, affordable and trusted voice and data recordings meant for public safety and support businesses in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we definitely have the best equipment to deal with and offer the needs of agencies in Atlanta, GA.
History And Culture Of The organization
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation has long been centered on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they realize that taking care of a happy and satisfied team of professionals will offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with customers. We will offer you the best technical and customized customer service and do what we can. We keep our growth deliberate and concentrated and we're going to also focus on quality services above all else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
If you want to understand more about this, you may always check our website. Our products and services are all there so you can check it out.
We're also recognized to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by way of contributions and giveaways.
Service Location
We are providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought lots of things on the table that might encourage his team members.
The favorite piece of assistance that John always says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is very dedicated to what he is doing and he offer the demands of the buyers and also the one who deals with our team to make certain that everything can be implemented correctly.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better because you would find out about the needs and wants of folks.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is inspired in his work since he understands that the playback of a call will help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and trustworthy? You don't have to look elsewhere since the Eventide recording solution is what you are looking for!
These recorders are incredibly simple to use through the MediaWorks software and it can be accessed over the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system up to date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to learn about the capabilities of this software. You could contact us if you want to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You can access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a fantastic help to organize groups of associated calls on the saved incidents because every incident can be managed through a devoted tab along with its graphical timeline view. This may be a good way to handle multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also enable you to construct a complete set of appropriate calls or media. If you want to have an easier time, the incidents might be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as buyers. We always consider your satisfaction more than anything else and we are going to do everything to make sure that you'll be pleased and your units can be correctly installed. We also have the best engineers that take pride in their fantastic service and product installation in Dothan, AL.
We even have service departments which are ready to deal with your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Jackson, MS to suit the requirements of the agency. Our offerings will typically fall into 3 categories, but we can provide custom maintenance plans which will fit the requirements of the consumers.
Standard
The normal agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you may anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There will also be software improvements and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates could be available and 24/7 monitoring. You'll not need to consider the parts and labor since they are all included.
Training
Quality Recording Solutions might also offer complimentary web training throughout the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the merchandise and we are going to do everything to make certain that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we are going to offer on-site training at enough time of the installation and we might also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you could maintain the performance of your radio recorder as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.