QRS (Quality Recording Solutions) Give Us Very Best Ideas Covering Digital Logging Recorders In Macon, Georgia
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, offer support to the public safety experts and to achieve these through the best services possible. We may make it possible by giving updated, reliable, inexpensive and effective voice and data recordings to all the public safety and support businesses found at the Southeast.
We have plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you may expect that we have the correct equipment to provide the needs of any organizations in Savannah, GA.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is actually the principal reason why the corporation has been flouring for all these years. We know that looking after a happy and satisfied team of professionals may result in better quality service and customer relations. We have more than Forty years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization will begin on the culture and personal relationships with your customers. We will offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth focused and deliberate and we concentrate on quality more than anything else.
We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for at least 7 years for all our products.
You'll be able to confirm our website to understand more about us and our services and products. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of special gifts and contributions to customer websites and festivities.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John undoubtedly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always manages our team to ensure that everything could be properly implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our consumers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already recognizes that a playback might help somebody else.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that is secure and reliable? You do not have to go elsewhere because the Eventide recordings is what you need.
These recorders are really easy to use over the aid of MediaWorks software that you could access through the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continually regularly to make sure that they could meet the demands of the buyers. If you would like to know more about MediaWorks, you could always read it on the MediaWorks tab to understand about its capabilities. You can also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You'll be able to access it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of linked calls into saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This will allow you to manage multiple incidents in one screen.
When the additional calls are located already, they're going to certainly be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents can be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and also the personal experience as buyers. We always pay attention to your satisfaction more than anything else and we're going to do everything to make certain that you'd be pleased and your units could be appropriately installed. We also have the best engineers that take pride in their terrific service and product installation in Florence, AL.
We also have service departments which are ready to handle your system along with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we will combine our efforts to be sure that you may have an expert system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we are going to be able to create custom maintenance plans that could fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You must also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There can be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be spending money on the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring are also included in this. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This may ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to make sure that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to provide you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During the sessions, you and the team will be guided over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You could call us to understand more about this.