QRS (Quality Recording Solutions) Give Top Tips Covering Voice Recorders In Tallahassee, Florida
Our mission here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety specialists. We wish to do all these with the usage of personalized and friendly services and all of it will be probable with our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support agencies situated in the Southeast.
We are offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the companies in Macon, GA.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business has long been focused on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and satisfied team of professionals can provide better service quality as well as customer relations. We have more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the organization is actually on the culture and personal relationships with our consumers. We will offer the best individualized and technical customer service while doing what we can do. We keep our growth intentional and targeted and we will also focus on quality services more than anything else. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for at least 7 years.
If you want to know more about this, you may always check our website. We've got services and products included there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by way of contributions and special gifts.
Service Location
We are giving services to different businesses situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are certainly eager to provide fantastic quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very dedicated to his work and he offers the needs of the customers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they can offer the demands of the buyers at all times.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running correctly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work as he knows that a playback can help someone.
The merchandise:
Eventide
Do you would like to search for an easy to use recording solution that is both reputable and secure? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really easy to use over the aid of MediaWorks software that you can access through the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continuously improving their software on a regular basis to be sure that they can meet the demands of the customers. If you would like to find out more about MediaWorks, you could always read it on the MediaWorks tab to know about its capabilities. You could certainly talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to the NexLog Recorder. You could access this through your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to look, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even permit you to organize groups of linked calls to saved incidents. Every incident can then be managed on a focused tab along with its very own graphical timeline view. This will permit you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied immediately through an existing incident and enable you to build-up a complete set of related media or calls. To be sure that it's going to be easier in the foreseeable future, incidents could be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we deliver and also the personal experience of our customers. We always consider your satisfaction more than anything and we're going to do anything to make certain that you would be pleased with our products.
We unquestionably have the best and the most skilled engineers that will provide wonderful service and product installation in Dothan, AL.
We currently have service departments which are prepared to deal with the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you could have a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Chattanooga, TN to suit the needs of the agency. Our offerings will usually fall into 3 classes, but we can offer custom maintenance plans that can fit the requirements of the customers.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can expect that there can be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You should know that software improvements and remote monitoring are included. With this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software improvements will become available and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions could be able to give web training over the warranty period to make certain that you and your team would know how you can use your software.
We always want you to enjoy the experience with the items and we're going to do everything to make certain that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at the time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the main performance specifications. You should call us at this time to learn more.