QRS (Quality Recording Solutions) Provide You Very Best Ideas About 911 Recorders In Jacksonville, FL
Our mission at Quality Recording Solutions is to actually offer a more secure community for everyone and to support public safety professionals. We would like to do these through personalized and friendly services. All of these could be probable with our up-to-date, trusted and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we surely have the best equipment to handle and provide the requirements of organizations in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully realize that taking care of a happy and fulfilled team of professionals can help bring higher quality service and customer relations so they've got been concentrating on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation starts on the culture and personal relationships with clients. We can definitely provide unparalleled technical and customized customer service while we're doing what we do. We always kept everything focused and intentional and we concentrate on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also supporting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You may take a look at our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We're providing our services to different agencies positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are surely eager to give terrific quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your clients or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of our customers and he is also the one that handles our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they can provide the needs of the customers all the time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very trusted and he is inspired in his work as he recognizes that the playback of a call may help somebody else.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and trustworthy? You do not have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are really easy to use through the help of the MediaWorks software and it will be accessible over the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software on a regular basis to help meet the demands of the buyers and at QRS keep the system up to date.
To understand more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You could call us nowadays if you'd like to set up a live demo of the product and we are going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to your NexLog Recorder. You are going to be able to gain access to this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of related calls. Every incident could be managed through a committed tab along with its graphical timeline view. This can enable you to handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to develop a complete set of relevant calls or media.
If you would like to make certain that it's going to be easier, incidents could be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of customers. We consider your satisfaction above all else and we're going to do everything to ensure that you'll be pleased and your units can be installed.
We have skilled engineers that are very professional and they provide terrific service and product installation in Lake City, FL.
We've got service departments which are already prepared to take care of the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Huntsville, AL to help suit the requirements of the agency. Our offers commonly fall into 3 categories, but we can make custom maintenance plans based on your needs.
Regular
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You may anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be some software improvements and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates and 24/7 monitoring may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to permit you to provide complimentary web training throughout the warranty period to be sure that the team will be knowledgeable to use the software. We want you to have fun and enjoy the experience with the items so we will be sure that you're confident in using the tools. We will be sure that we will offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease as you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice logger as technology ages.
We can even offer reconditioned systems that are actually refurbished to the original performance specifications. To learn more information about the service, you can contact us right now.