Quality Recording Solutions Provide You Reliable Recommends About Digital Logging Recorders In Meridian, MS
Our mission here in Quality Recording Solutions is to make the towns a much safer place, offer support to the public safety specialists and to achieve these over the best services feasible. We might make it possible by giving you affordable, efficient, updates and dependable voice and data recordings to public safety and also support businesses in the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could expect that we've got the right equipment to give the requirements of any agencies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the tough work and work balance of their employees. They completely realize that nurturing a happy and fulfilled team of professionals may help bring higher quality service and customer relations so they've got been concentrating on this aspect.
We have more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually starts on the culture and personal relationships with consumers. We are going to be able to offer unparalleled technical and personalized customer service while we do what we do. We always keep our growth focused and deliberate and we're going to be focusing on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS is also helping legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You must check our website to learn more about us, the merchandise that we provide and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are offering our services to different companies positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are absolutely excited to offer terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always handles our team to be sure that everything can be correctly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the needs of the buyers and provide them with the best services and products.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they are running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he sees that it will help other folks.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are incredibly easy to use if you can use MediaWorks software and they are accessible on the web or through the desktop application, which might make the telephone and radio logger more accessible.
MediaWorks is presently helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continuously and they can do this regularly to make sure that they can meet the demands of the clients. If you would like to know more about MediaWorks, you could read this on the MediaWorks tab to understand its features. If you'd like a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This may actually allow the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls on the saved incidents. The incidents could be managed with a devoted tab along with a graphical timeline view. This can enable you to deal with multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you'd like to make certain that it's going to be easier, incidents could be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always dedicated to the items that we supply and the personal experience as customers. It's vitally important to meet our clientele and we will do everything to make sure that you will be pleased and your units will be properly installed. We also have skilled field engineers that are proud of their speedy service and product installation in Valdosta, GA.
The service department will certainly be prepared to handle the system together with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with a professional system.
Service
Quality Recording Solutions can undoubtedly provide multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that will fit your needs.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor will be included. You may even anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service that is requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will also be software improvements included together with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the buyers would pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to be sure that the team will surely have the knowledge to make use of the software. We certainly want you to enjoy using our products so we will make sure that you'll be confident in using these tools. We can offer on-site training at the time of installation and offer web-training through the 1st year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the consumers to help maintain the performance of their telephone recorder as technology ages. You could also call us to know more about this.