QRS (Quality Recording Solutions) Provide You Very Best Guidelines On Eventide Recorders In Birmingham, AL
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety professionals. We will do all these through the use of individualized and friendly services and it's going to be probable with our updated, reliable and inexpensive voice and data recordings for public safety and support organizations in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the organizations in Panama City, FL.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The business maintained its values through the years and their devotion to the hard work and work balance of their employees.
This is the principal explanation why the corporation has been flouring for all these years. We understand the nurturing a fulfilled and happy team of professionals can bring better quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization starts on the culture and personal relationships with the consumers. We can certainly provide unparalleled technical and individualized customer service while we are providing what we do. We've got always kept our growth concentrated and deliberate and we're always focusing on quality more than anything else.
We have been offering an excellent product line in the Eventide Recording Equipment. We're supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for at least 7 years for all our products.
You may have a look at our website to learn more about us, our product and the services that we provide. We could also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We are offering our services to various businesses located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're very eager to provide our fantastic quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought lots of things on the table that will encourage his team members.
The favorite piece of assistance that John always says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is very committed to meet the needs of the consumers with the best ability that he can muster and he manages our team to be sure that everything will be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the requirements of our consumers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is proven to inspire others through his work as he understands that a playback of a call may help someone else.
The items:
Eventide
If you want an easy-to-use recording solution that's both trustworthy and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continuously and they do this regularly to be sure that they could meet the demands of consumers. If you want to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to the NexLog Recorder. You'll be able to access it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software enables you to organize groups of related calls into saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This will permit you to manage multiple incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and permit you to build-up a complete set of related media or calls. To guarantee that it will be easier in the foreseeable future, incidents can be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our clients. We always consider your satisfaction more than anything and we are going to do anything to be sure that you'd be pleased with our products.
We have the best engineers which could offer fantastic service and product installation in Lake City, FL.
We've got service departments that are already prepared to take care of the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiples of service agreements in Knoxville, TN to suit the demands of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor could be included. You could even expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There can also be software updates included together with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be spending money on the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring may also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions might also offer complimentary web training throughout the warranty to period to ensure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to make certain that you will be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the telephone recorder as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.