Quality Recording Solutions Give Very Best Help On Telephone Recorders In Tupelo, MS
Our main mission at Quality Recording Solutions is to help provide a much safer community for all and to support public safety specialists. We wish to achieve all these through individualized and friendly services. These things can be feasible due to our up-to-date, inexpensive and dependable voice and data recording solutions meant for public safety and support organizations in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to handle and offer the demands of organizations in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of experts can give them higher quality service and customer relations so they have always been focusing on this aspect.
We've got over 4 decades of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with the clients. We will be able to provide unparalleled technical and individualized customer service while we do what we do. We always keep our growth targeted and deliberate and we will be centering on quality. We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the merchandise for 7 years.
You can have a look at our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We offer services to various agencies located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our customers and he is also the one that manages our team to guarantee that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can offer the requirements of the clients all the time.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is known to inspire others through his work because he sees that a playback of a call can help someone else.
The Products:
Eventide
If you want an easy-to-use recording solution that's both dependable and secure, you do not have to go anywhere else because Eventide recording samples can help you. These recorders are very simple to use if you may use MediaWorks software and they are accessible on the web or through your desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is presently helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software continuously and they could do this regularly to make sure that they could meet the demands of the clients. If you'd like to know more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You can speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You will be able to access this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a fantastic help to organize groups of related calls on the saved incidents because every incident could be managed through a focused tab along with its graphical timeline view. This will allow you to manage multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'll like this make this easier, incidents may be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as clients. We always consider your satisfaction more than anything else and we are going to do everything to make certain that you are going to be pleased and your units can be correctly installed. We also have skilled engineers that take pride in their terrific service and product installation in Rome, GA.
We also have service departments which are prepared to take care of your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to suit the requirements of the agency. Our offerings generally fall into 3 categories, but we can offer custom maintenance plans that could fit the needs of the customers.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor would be included and you could anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. You should know that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You will not need to consider the parts and labor since they are all included.
Training
Quality Recording Solution will offer you with the best web training over the warranty period. This may ensure that you and your team may use the software to its full potential.
We're going to always want you to enjoy the experience with the products that we are offering so we will do what we can to be sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we may make sure that we will provide you with on-site training at time of installation and we offer web-training through the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the original performance specifications. You need to call us today to learn more.