QRS (Quality Recording Solutions) Provide You Very Best Suggestions About Voice Recorders In Montgomery, AL
Our mission at Quality Recording Solutions is to actually offer a safer community for everyone and to support public safety professionals. We would like to do these through individualized and friendly services. All of these will be probable through our up-to-date, trustworthy and inexpensive voice and data recordings for all the public safety and support companies found at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the needs of businesses in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They understand that nurturing a satisfied team of professionals can provide better quality service and customer relations.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the corporation actually begins on the culture and personal relationships with the clientele. We can absolutely offer unparalleled technical and customized customer service while we are doing what we do. We always keep our growth targeted and deliberate and we will be focusing on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our present solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS will even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You can always check our website to find out more about us, our products and services. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve various companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table that will encourage the team. His favorite piece of assistance is: take care of your customers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in giving the demands of buyers and he also deals with our team to make sure that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work because he understands that the playback of a call may help someone.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that's secure and reliable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use over the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continuously regularly to make sure that they could meet the demands of the clients. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You can also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You can access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may also allow you to organize groups of connected calls into saved incidents. Every incident can invariably be managed on a focused tab along with its own graphical timeline view. This will enable you to control different incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To ensure that it will be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always committed to the merchandise that we supply and also your personal experience as consumers. It is essential to meet our clients and we are going to do our best to do everything to be sure that you'd be pleased and your units could be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Gainesville, FL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a professional system.
Service
Quality recording samples can provide multiple service agreements in Montgomery, AL to help suit the demands of the agency. Our typical offerings will usually fall into 3 categories, but we can create custom maintenance plans that might fit the needs of the clients.
Regular
The normal service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be some software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It indicates that it'll cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software updates could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can allow you to offer complimentary web training during the warranty period to be sure that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we will ensure that you're confident in using the tools. We're going to make certain that we can offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You could also call us to understand more about this.