QRS (Quality Recording Solutions) Provide Good Guidance Covering 911 Recorders In Tallahassee, FL
Our mission here at Quality Recording Solutions is to help make the neighborhoods a safer place, aid the public safety specialists and to achieve all this through customized and friendly services. We may make it probable by giving you affordable, efficient, improvements and trustworthy voice and data recording solutions to public safety and also support agencies in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may expect that we've got everything that you have to offer the requirements of organizations in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They understand that nurturing a fulfilled team of experts can provide higher quality service and customer relations.
We have more than 4 decades of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the corporation actually begins on the culture and personal relationships with the clients. We can unquestionably provide unparalleled technical and individualized customer service while we're doing what we do. We always kept everything targeted and intentional and we focus on quality. We've got been providing a fantastic product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS will even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You could take a look at our website to learn more about us, our product and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a terrific and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite assistance is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is devoted to his work and he offers the requirements of the customers. He is also the one that guarantees that everything can be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time since he can very easily know and provide the requirements of the clients.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology updated and make sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he recognizes that it will help other people.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and trusted? You do not have to look elsewhere because Eventide recordings is what you're looking for.
These recorders are incredibly simple to use over the MediaWorks software and it could be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software regularly to help meet the demands of the clients and at QRS keep the system up to date.
To learn more about MediaWorks, you could read it on the MediaWorks tab to learn about the capabilities of this software. You may contact us if you want to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might connect you to your NexLog Recorder is MediaWorks. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls on the saved incidents. The incidents could be managed with a dedicated tab together with a graphical timeline view. This can enable you to manage multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to create a complete set of appropriate calls or media.
If you want to make sure that it's going to be easier, incidents may be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the merchandise that we deliver and also your personal experience as clients. It is essential to fulfill our consumers and we are going to do our best to do everything to make sure that you'll be pleased and your units can be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Rome, GA.
The service department is prepared to take care of your system along with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you'll have an expert system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Jackson, MS to help suit the needs of the agency. Our offerings normally fall into 3 different groups, but we will be able to create a custom maintenance plan that will fit your needs.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer could have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software improvements can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to provide web training over the warranty period to make certain that you and your team would know how to use your software.
We always want you to enjoy the experience with the items and we will do everything to ensure that you will be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To make this probable, we will offer you with on-site training at the time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We may also offer reconditioned systems that were actually refurbished to the original performance specifications. You should call us today to learn more.