Quality Recording Solutions Offer Very Best Info Covering Digital Logging Recorders In Meridian, Mississippi
Our mission here at Quality Recording Solutions is to provide a much safer community for all and to help support public safety specialists. We want to achieve all these through customized and friendly services. All of these could be probable through our updated, dependable and affordable voice and data recordings for all the public safety and support businesses located at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to deal with and provide the needs of companies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of experts can give them better quality service and customer relations so they've got always been centering on this aspect.
We have over 4 decades of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company starts on the culture and personal relationships with clients. We can undoubtedly provide unparalleled technical and individualized customer service while we're doing what we do. We always keep our growth targeted and deliberate and we're going to be focusing on quality. We've got been giving a great product line in the Eventide Recording Equipment. Our latest solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the items for 7 years.
You could check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We provide services to various companies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a great leader and he was able to bring a lot of things on the table that can encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in giving the needs of consumers and he also handles our team to ensure that everything would be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could provide the requirements of the consumers all enough time.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trusted and he is known to inspire others through his work as he knows that a playback of a call may help someone else.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that is both secure and reputable? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are very easy to use over the MediaWorks software and it can be accessed over the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
If you would like to understand more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You can call us now if you will need to set up a live demo of the product and we are going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You can access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay swiftly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software could also allow you to organize groups of linked calls into saved incidents. Every incident would actually be accessible for management on a committed tab together with a graphical timeline view. This will enable you to deal with multiple incidents in one screen.
If the additional calls are already located, they're going to be copied quickly through an existing incident and enable you to build-up a complete set of related media or calls. To ensure that it would be easier in the foreseeable future, incidents may be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of buyers. We always pay attention to your satisfaction and we're going to do the best that we can to ensure that you are going to be pleased with the units.
We've got the best engineers that may provide fantastic service and product installation in Valdosta, GA.
We have service departments which are already ready to manage the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you can have an expert system.
Service
Quality recordings can offer multiple service agreements in Tupelo, MS to help suit the requirements of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that will fit the needs of the buyers.
Normal
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the corporation hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer may have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it would cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software updates and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to allow you to offer complimentary web training throughout the warranty period to ensure that the team could be knowledgeable to use the software. We're going to want you to enjoy the experience with the products so we're going to do everything to ensure that you'll be confident when you're using the tools. We will make certain that we can offer you with on-site training at time of installation and also offer web-training over the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. To learn more information about the service, you could contact us at this time.