QRS (Quality Recording Solutions) Provide Us Very Best Guidelines On Voice Loggers In Chattanooga, Tennessee
Our primary mission at Quality Recording Solutions is to provide a much safer community for everybody and to also support public safety experts. We are going to do all these through the usage of customized and friendly services and it'll be possible with our updated, trusted and affordable voice and data recordings for public safety and support companies in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we have everything that the businesses in Macon, GA.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business preserved its values through the years and their determination to the hard work and work balance of their employees.
For all these years, the business has flourished due to these values. We all know that nurturing a happy and fulfilled team of experts can lead to better quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the organization will start on the culture and personal relationships with your clientele. We can unquestionably offer unparalleled technical and personalized customer service while we're offering what we do. We have always kept our growth targeted and intentional and we are always concentrating on quality above all else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We are providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also helping legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for no less than 7 years for all our products.
You are going to be able to confirm our website to know more about us and our products and services. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We serve different organizations in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always deals with our team to make certain that everything can be correctly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the products that we offer can meet the requirements of the buyers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up-to-date and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is recognized to inspire others through his work because he knows that a playback of a call may help someone else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both reputable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are really easy to use through the help of MediaWorks software and you can access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software constantly and they can do this frequently to make certain that they could meet the demands of the clients. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You could speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also get data like geo-location and call routing logs. This may actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You can access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to enable you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of related calls on the saved incidents since every incident will unquestionably be managed through a focused tab together with its graphical timeline view. This might be a good strategy to control multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to build a complete set of appropriate media or calls. If you want to have an easier time, the incidents can be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience as consumers. We always pay attention to your satisfaction and we will do the best that we can to make sure that you will be pleased with the units.
We have skilled engineers which are very professional and they offer terrific service and product installation in Waycross, GA.
We presently have service departments which are prepared to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have a professional system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Meridian, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. Also, you could expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There may also be software updates included together with remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring can be included. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can be able to offer web training throughout the warranty period to make sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the merchandise and we will do everything to make sure that you are going to be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we are going to provide on-site training at enough time of the installation and we might also provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the radio recorder as technology ages.
We will even provide reconditioned systems that are actually refurbished to the main performance specifications. To learn more info about the service, you can contact us at this time.