Quality Recording Solutions Offer Us Very Best Tips On Call Loggers In Huntsville, Alabama
Our main mission right here at Quality Recording Solutions is to offer a more secure community for everybody and to give support to public safety experts. We wish to do all these with the usage of personalized and friendly services and all of it'll be probable with our updated, affordable and reliable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could anticipate that we already have the tools to deal with organizations in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The corporation has always been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that nurturing a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the business is actually on the culture and personal relationships with our clients. We may offer the best customized and technical customer service while doing what we can do. We're going to always keep our growth intentional and targeted and we are going to concentrate on the quality of the services as well. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for no less than 7 years.
You could check your site to understand more about this. We have services and products included there.
We are also recognized to give back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of giveaways and contributions to festivities.
Service Location
We're giving services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're surely eager to provide wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the customers to the best of his ability and he always deals with our team to ensure that everything will be properly implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the needs of the consumers and offer them with the best services and products.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology updated and make certain that they are running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work because he recognizes that he will help other folks.
The items:
Eventide
Do you want to look for an simple to use recording solution that's both reputable and secure? You don't have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are easy to use over the help of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continually regularly to make certain that they can meet the demands of the customers. If you would like to find out more about MediaWorks, you could always read it on the MediaWorks tab to understand about its capabilities. You can also talk to us if you'd like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You will be able to gain access to it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to look, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also allow you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of connected calls into saved incidents. Every incident would actually be accessible for management on a dedicated tab together with a graphical timeline view. This will enable you to manage different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents might be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as buyers. We always consider your satisfaction more than anything and we're going to do anything to ensure that you'd be pleased with our products.
We certainly have the best and the most skilled engineers that may provide wonderful service and product installation in Gainesville, FL.
We presently have service departments that are prepared to take care of the system together with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to ensure that you may get a specialist system.
Service
Quality Recording Solutions can absolutely provide multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our common offers are actually divided into 3 classes that is mentioned below, but we will be able to create custom maintenance plans that will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor can be included. You need to also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the consumers will pay money for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring are also included in this. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide complimentary web training during the warranty period to ensure that the team may have the knowledge in using the software. We want you to enjoy using the merchandise that we offer so we can guarantee that you will be confident in using the tools. We can provide on-site training at the time of installation and provide web-training through the 1st year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you totally know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can also call us to know more about this.