Quality Recording Solutions Provide Very Best Hints Covering Eventide Recorders In Murfreesboro, TN
Our mission right here at Quality Recording Solutions is to help to make the communities a more secure place, support the public safety experts and to accomplish all this through customized and friendly services. We will make this possible by giving updated, affordable, effective and dependable voice and data recordings to public safety and support organizations in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may expect that we have everything that you must provide the demands of companies in Albany, GA.
History And Culture Of The organization
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The business has long been centered on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees because they realize that having a happy and fulfilled team of experts will offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we are.
The value of the organization is on the culture and personal relationships with consumers. We can offer you the best technical and individualized customer service and do what we can. We keep our growth intentional and concentrated and we are going to also concentrate on quality services more than anything else. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
QRS is presently supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
If you would like to learn more about this, you may check our website. We have services and products included there.
We're also recognized to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by method of special gifts and contributions to festivities.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably a good leader and he has brought a lot of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your buyers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is dedicated to his work and he offers the needs of the consumers. He is also the one that guarantees that everything can be properly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make sure that they can offer the demands of the consumers at all times.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work as he sees that a playback of a call will help somebody else.
The items:
Eventide
If you would like to discover an easy to use recording solution that's secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to boost their software continuously and they can always do this regularly to make sure that they'll meet the demands of customers. If you want to find out more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You may also speak with us if you want a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service might also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may connect you to your NexLog Recorder is MediaWorks. You will be able to get into this through the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it's going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. All incidents may be managed with a dedicated tab together with a graphical timeline view. This can enable you to manage multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of related calls or media.
If you'd like to be sure that it'll be easier, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units can be installed. We also have skilled engineers that take pride in their fantastic service and product installation in Rome, GA.
We also have service departments which are prepared to handle your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Tupelo, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we will be able to create custom maintenance plans that will fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You can even expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be paying for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We definitely want you to enjoy using our products so we are going to be sure that you'd be confident in using these tools. We're going to provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our primary goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. You may also call us to find out more about this.