QRS (Quality Recording Solutions) Offer Very Best Info Covering Telephone And Radio Loggers In Montgomery, Alabama
Our mission here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety specialists. We would like to do these through personalized and friendly services. All of these can be feasible through our up-to-date, trustworthy and inexpensive voice and data recording solutions for all the public safety and support businesses located at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, finance institutions and more so we certainly have the best equipment to take care of and provide the needs of businesses in Atlanta, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization is always focused on its core values and its devotion to family values. They always see the difficult work and work balance for the employees because they realize that having a happy and fulfilled team of specialists can provide better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the business will invariably be on the culture and personal relationships with the clients. We can offer you the best technical and customized customer service and do what we can. We always keep our growth concentrated and intentional and we can concentrate on the quality of the services. We have been giving a fantastic product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers.
As of at this time, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you'd like to find out more about this, you could check our website. Our services and products might also be found there.
We are also recognized to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We serve various organizations in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of advice that John commonly says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of the buyers and he is also the one who deals with our team to make sure that everything can be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer wonderful services to customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very trustworthy and he is inspired in his work because he understands that the playback of a call may help somebody else.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and reliable? You don't have to look elsewhere because Eventide recording solutions is what you are looking for.
These recorders are extremely easy to use over the MediaWorks software and it can be accessed through the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the clients and we're QRS will keep your system up to date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You may contact us if you'd like to set up a live demo of the product and we will show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service that can enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You could access this using your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident can invariably be managed on a dedicated tab together with its own graphical timeline view. This may enable you to handle different incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make sure that it is going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to ensure that you'd be pleased and your units can be installed. We also have the best engineers that take pride in their terrific service and product installation in Rome, GA.
We also have service departments which are ready to manage your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have a professional system.
Service
Quality Recording Solutions can offer multiple service agreements in Knoxville, TN to help suit the needs of the agency. Our typical offerings will generally fall into 3 groups, but we can create custom maintenance plans that could fit the needs of the buyers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You can also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There would be software updates and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements and 24/7 monitoring may also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This can make certain that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to make sure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we're going to provide on-site training at the time of the installation and we might also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We can also offer reconditioned systems that were actually refurbished to the main performance specifications. You should call us right now to learn more.