QRS (Quality Recording Solutions) Provide Very Best Assistance About Digital Logging Recorders In Pensacola, FL
Our primary mission at Quality Recording Solutions is to provide a safer community for everybody and to also support public safety specialists. We will do all these through the usage of personalized and friendly services and it is going to be probable with our up-to-date, dependable and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we have everything that the businesses in Cookeville, TN.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the reason why the corporation has long been flourishing over the years. We know the taking care of a fulfilled and happy team of professionals can bring higher quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization starts on the culture and personal relationships with the consumers. We can provide unparalleled technical and personalized customer service while we do what we do well. We will always keep our growth concentrated and intentional and we will also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for a minimum of 7 years for all our products.
You may always check our website to learn more about us and our services and products. We can also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of giveaways and contributions to customer sites and festivities.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're surely eager to provide terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely an excellent leader and he has brought plenty of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of our buyers and he is also the one that handles our team to guarantee that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could provide the needs of the consumers all enough time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology will be up to date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he recognizes that the a playback of a call can certainly help somebody else.
Our Products:
Eventide
Do you would like to hunt for a secure, reputable and easy to use recording solution? You do not have to look elsewhere as the Eventide recording solution is what you are trying to find!
These recorders are very easy to use over the MediaWorks software and it may be accessed over the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system updated.
To learn more about MediaWorks, you can always read it on the MediaWorks tab to find out about the capabilities of this software. You could call us nowadays if you'd like to set up a live demo of the product and we're going to show you what it can do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a fantastic help to organize groups of related calls on the saved incidents because every incident will be managed through a committed tab along with its graphical timeline view. This may surely be an incredible strategy to handle different incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you'd like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always dedicated to the items that we supply and the personal experience as consumers. It's very important to fulfill our clients and we will do everything to make certain that you'll be pleased and your units will be correctly installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Waycross, GA.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with a professional system.
Service
Quality Recording Solutions can provide the multiple service agreements in Biloxi, MS to suit the needs of the agency. Our offerings usually fall into 3 categories, but we can provide custom maintenance plans that may fit the needs of customers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you could anticipate that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will absolutely cover remote support and offer access to the help desk. You need to realize that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software improvements will become available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to be sure that the team will surely have the knowledge to make use of the software. We unquestionably want you to enjoy using our products so we are going to make sure that you would be confident in using these tools. We can provide on-site training at enough time of installation and offer web-training over the 1st year warranty and while it's under service contract.
On these sessions, you and your team could be guided over the procedure and learn the features of the software. Our principal goal is to actually help you use the product with ease and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. You should call us today to learn more.