QRS (Quality Recording Solutions) Provide Us Reliable Guidelines About Call Loggers In Atlanta, GA
Our mission here at Quality Recording Solutions is to help to make the towns a more secure place, support the public safety experts and to accomplish all this through individualized and friendly services. We can make this possible by providing up-to-date, inexpensive, efficient and trusted voice and data recordings to public safety and support companies in the Southeast.
We've got plenty of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you can already expect that we have everything to give the needs of businesses in Jacksonville, FL.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The corporation has preserved all its core values and provided work balance for all its employees.
This is the primary explanation why the company has been flouring for all these years. We understand that looking after a happy and satisfied team of professionals may result in better quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the corporation would actually start on the culture and personal relationships with the consumers. We can undoubtedly offer unparalleled technical and personalized customer service while we are providing what we do. We will always keep our growth concentrated and deliberate and we are going to also focus on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for a minimum of 7 years for all our products.
You can always check our website to find out more about us and our services and products. We might also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the aid of giveaways and contributions to customer sites and festivities.
Service Location
We are providing services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are surely eager to give fantastic quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John unquestionably leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John usually says is: take care of your buyers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of our buyers and he is also the one that handles our team to ensure that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to clients.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the company.
He is an excellent multi-tasker and he may also keep our technology up-to-date and ensure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work as he understands that he may help other folks.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both reputable and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are extremely easy to use if you could use MediaWorks software and they're accessible on the web or through your desktop application, which may make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to improve their software continually and they can always do this regularly to be sure that they are going to meet the demands of clients. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. You could speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You'll be able to gain access to it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may even permit you to organize groups of associated calls to saved incidents. Every incident will actually be accessible for management on a devoted tab together with a graphical timeline view. This may permit you to deal with multiple incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it will be easier in the future, incidents may be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of clients. We consider your satisfaction more than anything else and we're going to do everything to ensure that you are going to be pleased and your units will be installed.
We have skilled engineers which are very professional and they offer fantastic service and product installation in Florence, AL.
We have service departments which are already ready to handle the system along with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you can get a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Jackson, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we are going to be able to create custom maintenance plans that could fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you can anticipate software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There may also be software improvements included along with remote monitoring. With this plan, a service charge could be incurred for on-site service and the clients will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to make sure that the team may have the knowledge in using the software. We surely want you to enjoy using our products so we're going to ensure that you'll be confident in using these tools. We will offer on-site training at the time of installation and offer web-training over the 1st year warranty and while it is under service contract.
On these sessions, you and your team can be guided throughout the process and learn the features of the software. Our goal is for you to use the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We can even provide you reconditioned systems that were refurbished to the original performance specifications. You must call us right now to learn more.